How Retailers are Making Changes to their Returns Policy During the COVID-19 Outbreak

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Apr 22, 2020, 19:15 ET

DUBLIN, April 22, 2020 /PRNewswire/ -- The "COVID-19 impact on delivery and returns" report has been added to ResearchAndMarkets.com's offering.

This report investigates the actions being taken by retailers, in the UK and internationally, to improve the safety of their delivery methods and the impacts this has on delivery times and costs.

The report also analyses the changes retailers are making to their returns policies during the COVID-19 outbreak, and how these are communicated to shoppers.

Scope

The majority of retailers are unable to offer click & collect as stores are closed, although there are exceptions.
Local third-party pickup points are an alternative option but this fulfilment method requires contact upon collection, so consumers may be wary.
Contactless delivery is key to protect consumers and delivery workers, and retailers must highlight these options clearly to build confidence among online shoppers.
Retailers are expected to see an increase in returns for orders placed shortly before the lockdown, as new outfits are now rendered redundant by shoppers for the foreseeable future.

Reasons to Buy

Use this research on retailers to benchmark changes to delivery times and costs, allowing you to better compete with other retailers.
Use this insight to gain insight into the issues associated with online returns during COVID-19 to better meet your customer's needs.

Key Topics Covered:

Summary of the impacts of COVID-19 on delivery and returns
Retailer communications about delivery and returns
Delivery and returns propositions throughout COVID-19
Retailers that have halted UK online operations
Delivery
Contactless delivery: The UK
Contactless delivery: China
Contactless delivery: The US
Fulfilment methods: click & collect
Fulfilment methods: third-party pickup
Delivery saver schemes
Consumer opinions
Returns
Issues with online returns during COVID-19
Online returns methods: contactless returns
Online returns methods: third-party pickup
Buy now, pay later options

Companies Mentioned

Alibaba
Amazon
ASOS
boohoo.com
Boots
Dada
Debenhams
DoorDash
DPD
Dunelm
Fenwick
GrubHub
H&M
HEMA
Hermes
Instacart
JD Sports
JD.com
John Lewis & Partners
LK Bennett
Lush
M&Co
Marks & Spencer
Matalan
McDonald's
Meituan
Moss Bros
Net-a-Porter
New Look
Next
Parcelforce
Paul Smith
Postmates
PrettyLittleThing
Quiz
River Island
Royal Mail
Russell and Bromley
Screwfix
Starbucks
The Outnet
TK Maxx
Topshop
UberEats
Urban Outfitters
Very
Yodel
Zara

For more information about this report visit https://www.researchandmarkets.com/r/btqgzs

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