SHEBOYGAN, Wis., Feb. 16, 2017 /PRNewswire/ -- HSA Bank, a division of Webster Bank, N.A. and leader in consumer-directed health accounts for more than two decades, announced today the expansion of customer service capabilities to its over 2 million members to include U.S.-based phone support 24 hours a day, 7 days a week, and live online chat Monday through Friday, 8:30 a.m. to 5 p.m. Central Time (CT). This expanded service model makes HSA Bank one of only a few top Health Savings Account (HSA) administrators offering both of these service options.
"HSA Bank is constantly looking for ways to enhance the experience of our customers," said Chad Wilkins, executive vice president, Webster Bank, and head of HSA Bank. "The response on these new service options has been overwhelmingly positive. Our members depend on us to help them make the most of their health accounts. With our extended hours and online chat, our members can now interact with us when and where they want. We are also pleased to support this enhancement with 50 new employees to our call centers in Milwaukee and Sheboygan, Wisconsin."