NEW YORK, Oct. 3, 2012 /PRNewswire/ -- Interop -- Huawei, a leading global information and communications technology (ICT) solutions provider, today announced it has expanded its services capabilities under a new agreement with Essintial Enterprise Solutions, a provider of business process outsourcing (BPO) services for the enterprise service supply chain.
Under the agreement, Essintial will provide nationwide support of Huawei's enterprise hardware. This agreement expands Huawei's Hi-Care service portfolio and its capabilities to support customer's demanding requirements for faster hardware replacement and Onsite Field Engineering support.
"Essintial is very pleased to provide parts, logistics, field engineers and technical support services for Huawei's U.S. enterprise customers," said Tom York, Essintial Enterprise Solutions CEO and former IBM executive. "The opportunity to participate in Huawei's expansion into the U.S. market is very exciting for Essintial."
"The relationship with Essintial allows Huawei to offer six different service levels for hardware replacement with the option of an onsite Field Engineer," said David Zhang, Vice President of Enterprise Delivery and Service Department, Huawei Enterprise USA. "This agreement allows Huawei to add more than 1,000 field engineers and access to 240 Forward Storage Locations (FSL), enabling 4-hour parts replacement and onsite field engineering support nationwide."
Huawei's Hi-Care portfolio was specifically created for the customer who demands leading-edge technology support by the vendor, prefers minimal investment in warehousing and inventory delivery infrastructure, requires flexible hardware replacement options and option of onsite field engineering service. The company's service portfolio is based on best practices from the Information Technology Infrastructure Library (ITIL) framework, which ensures the stability and health of Information and Communications Technology deployments and operations. Within the U.S., Huawei has established local customer service centers in Santa Clara, Calif., and Plano, Texas.
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population. For more information, visit Huawei online: www.huawei.com. Follow us on Twitter: www.twitter.com/huaweipress and YouTube: www.youtube.com/user/HuaweiPress.
About Huawei Enterprise Business Group
Huawei Enterprise Business Group ("Huawei Enterprise") is one of the three business groups of Huawei, a leading global information and communications technology (ICT) solutions provider. Leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise provides a wide range of highly efficient customer-centric ICT solutions and services to global vertical industry and enterprise customers across government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs. Huawei Enterprise's innovative and leading solutions cover network infrastructure, unified communications and collaboration (UC&C), cloud computing & data center, enterprise information security, and industry application solutions.
About Essintial Enterprise Solutions
Essintial Enterprise Solutions provides IT service supply chain infrastructure services specializing in multi-vendor support solutions and a full suite of technology oriented professional services. The company leverages its national infrastructure; custom services management systems, and decades of experience to assist enterprises in maximizing the availability and management of their technology infrastructure at the most efficient cost. Essintial is privately owned by an investor group with offices in Boulder, Colorado and Los Angeles, California. Learn more at www.essintial.com.
Media Relations Contact:
Jannie Luong, Huawei
Doug Reece, Essintial
Analyst Relations Contact:
Sarita Kincaid, Huawei