"Humach is focused on improving the customer success journey. Tom's background in driving customer support and sales solutions will help our clients achieve unprecedented business value," said CEO Tim Houlne. "Tom will be working out of our San Francisco office, allowing us to partner with some of the most innovative companies in the world."
Prior to Humach, Tom was VP and General Manager of The Action Company, which developed a new communication channel and platform to provide a better mobile consumer service experience. Previously Tom built and led the Customer Care function for Sunrun, now the largest residential solar company in the U.S. Prior to Sunrun, Tom oversaw Consumer Relations for Levi Strauss & Co. for U.S., Canada, Mexico and Brazil.
"I'm very excited to join Humach. I've been following Humach since the company was launched," said Asher. "The philosophies and experience of the leadership team are closely aligned with my career long passion to redefine and drive a vastly improved customer experience."
Tom has been involved in the Society of Consumer Affairs Professionals in Business (SOCAP International) since 1997, serving as an officer and then chairman on SOCAP's national board. Tom will be moderating a panel on "Dismantling Silos in an age of Digital Disruption" at SOCAP's Annual conference October 23-26 in Orlando, FL.
Humach helps its clients find more innovative ways to engage, acquire and support their customers. By combining business intelligence, experienced agents and machine automation, Humach is shifting the business focus back to the customer. The Dallas, Texas-based company offers best-in-class multi-channel contact center services. Leveraging numerous patents spanning cloud-based, scalable infrastructure, Humach already provides contact center services to some of the world's largest enterprises. Learn more at www.humach.com
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