For more about their global approach to customer engagement, click here: http://www.humach.com/resources/fact-sheet/humach-fact-sheet
"Forward thinking executives are demanding a simple, seamless global solution for customer engagement," said Tim Houlne, CEO of Humach. "Now, instant connectivity to onshore, nearshore and offshore agents using our patented, dynamic true-cloud platform puts us in a unique position to serve clients and guarantee exceptional customer experiences."
The additional capacity provided by these new contact centers enables the Dallas-based company to continue its charter to combine the best of agent interaction with artificial intelligence, natural language understanding and automation to deliver a multichannel customer engagement offering for any business.
"The expansion of our global footprint and strategy of optimizing humans + machines allows us to deliver sales and support across the entire customer continuum," said Terry Saeger, EVP of Global Delivery. "Humach's embrace of modern technology is unparalleled in the global Business Process Outsourcing(BPO) arena, and puts us in the perfect position to best serve our customers."
To learn more, visit www.humach.com or contact:
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