Hydro-Gear celebrates the first year anniversary of its Electronic Parts Catalog implementation
Headquartered in Sullivan, IL, Hydro-Gear is a global leader in the design and manufacture of precision drive systems. Working in partnership with OEMs worldwide, Hydro-Gear produces an extensive line of high-performance, efficient hydrostatic transmissions and transaxles; gear reduction drives; variable displacement piston pumps and wheel motors; electric drive systems, and infinitely variable transmissions for industrial, commercial, and consumer markets.
EzParts offers Hydro-Gear's worldwide dealer network a technologically advanced Electronic Parts and Service Catalog that automatically redirects dealer parts orders to Hydro-Gear's Central Service Distributors located throughout North America. Replacement parts orders are automatically inserted into distributor's business systems based on dealer identity when the order is placed. Dealers log on the Hydro-Gear Dealer Portal to access extensive parts data for Hydro-Gear's drive systems. The electronic parts catalog's data integrity, features and ease of use result in dealers quickly identifying the correct replacement part and being able to place orders at the moment of discovery directly with their distributor.
By integrating with Hydro-Gear's central distributors, dealers are able to see their price and real-time parts availability. Automated Order routing results in a fully integrated ordering process that reduces costs and incorrect orders.
Dan Davis, Hydro-Gear's Customer Service Manager stated that, "Hydro-Gear dealers are very driven by efficiency in order to provide end user customers with timely results in servicing their product. After interviewing several companies to build the system we were looking for, Systems Online was the company we chose to partner with. We have not regretted that choice as Systems Online is a company that is attentive to the needs of their customers in order to provide customized software and economical solutions for aftermarket service. Hydro-Gear had a very complex parts system that Systems Online helped us problem solve to become a much more efficient system for our dealers to utilize."
"It was a pleasure implementing for Hydro-Gear. The Hydro-Gear team has been very driven towards quality since the start of the project," said Mark Chickering, President of Systems Online SCT, Inc. "Dealers know if they go to the Hydro-Gear electronic parts catalog to perform parts lookups and place parts orders that they will be getting the correct part every time. Since implementation dealer adoption rates have steadily increased month after month. This type of success speaks to the quality of the EzParts Electronic Parts Catalog and eCommerce products as well as to the dedication of Hydro-Gear."
Systems Online SCT, Inc has been providing media and cloud based Electronic Parts Catalog and eCommerce solutions to manufacturers since 1999, eliminating costs and increasing customer satisfaction levels thought the process. With thirty five thousand dealers utilizing the EzParts electronic parts catalog in industries including agriculture, marine, outdoor power, lawn and garden, sport utility, heavy machinery and forestry, Systems Online has been able to provide significant cost saving to participating manufacturers and dealers by providing leading edge products that have processed over 1 billion in eCommerce sales while streamlining processes, eliminating costs and increasing customer satisfaction levels thought the process.
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SOURCE Systems Online