MATAWAN, N.J., July 28, 2014 /PRNewswire/ -- iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, proudly announced the company earned a Silver Stevie® Award in the Customer Service category for Customer Service Department of the Year in The 12th Annual American Business Awards.
The American Business Award program recognized iCIMS' innovative upgrades to customer service offerings designed to provide customers with complimentary insights on best practices for talent acquisition and use of the company's solutions to achieve recruitment success. Since January 2013, iCIMS greatly enhanced its customer experience with notable upgrades to the iCIMS iCARE™ Customer Support Site and the redesign of iCIMS' thought leadership environment, the Hire Expectations Institute™. The Hire Expectations Institute now provides resources for both job seekers and employers on talent acquisition trends and following the online environment's refresh, unique visits to the thought leadership site have increased by nearly 75%. In addition to online resources, iCIMS expanded its live training program, FastTrack, which provides free onsite training for all customers.
"We routinely collect and analyze customer feedback, as this drives iCIMS to excel in service and software innovation," said iCIMS' Chief Operating Officer and iCARE Ambassador, Adam Feigenbaum. "Our Bi-Annual Net Promoter Score [NPS] Survey, live customer event series, and our training sessions are tremendously valuable channels that drive iCIMS' product strategy, customer support offerings, and thought leadership content. We're pleased that the American Business Awards also sees value in iCIMS' continued efforts toward delivering a customer experience second to none."
"I had always looked to iCIMS to provide me with talent acquisition software that was easy to use, reliable, and could scale with our business needs," said Bonnie Chau, Talent Management Sourcer at PrimeSource Building Products, Inc. "Participating in the FastTrack program further demonstrated that iCIMS' dedication to customer service is truly second to none. Their personalized, thoughtful instruction and insight helped my team to streamline our recruiting processes more efficiently and seamlessly than ever before."
The American Business Awards are the nation's premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.
Stevie Award winners were selected by more than 240 executives worldwide who participated in the judging process. This is the third consecutive American Business Award that iCIMS has won in the Customer Service Category. In the past two years, iCIMS has also been honored for customer service excellence by HRO Today Baker's Dozen, Best in Biz International, and the Web Marketing Association's Web Awards.
"It's an honor for us to recognize and celebrate such an outstanding class of organizations and individuals," said Michael Gallagher, president and founder of the Stevie Awards. "The judges were especially discerning this year. All of this year's Gold, Silver and Bronze Stevie winners should be proud that the judges recognized their achievements and their ability to express those achievements in a way that captured the judges' hearts and imaginations."
Details about The American Business Awards and the lists of Stevie winners who were announced are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors and partners of The 2014 American Business Awards include Biz Talk Radio, CallidusCloud, Citrix Online, Cvent, Engility, John Hancock, LycaMobile, PetRays, and Softpro.
About iCIMS, Inc.:
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on helping businesses win the war for top talent through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to leverage mobile, social, and video technologies to manage their entire talent acquisition lifecycle from building talent pools, to recruiting, to onboarding all within a single web-based application. With more than 2,500 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.
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SOURCE iCIMS, Inc.