ICMI Call Center Demo & Conference to Advise Contact Centers on Overcoming Multichannel Challenges
COLORADO SPRINGS, Colo., July 31, 2013 /PRNewswire/ -- ICMI's Call Center Demo & Conference, October 21-23 in Atlanta offers over 50 speakers and 25 sessions across 4 Tracks - providing practical, impartial and immediately actionable education from peers and experts.
Attendees will learn from case studies, workshops, expert led sessions, networking with peers, as well as an opportunity to get a peek inside the Atlanta call centers of The Home Depot, Delta Airlines, Convergent, and AutoTrader.com.
They will also hear from inspiring keynotes:
- Achieving Everyday Excellence in a Complex Environment, presented by Lisa Ford, Author, Trainer and Customer Service Expert.
- Wired and Dangerous: How Your Customers Have Changed and What to Do About It presented by Chip Bell, Industry Expert and Best-Selling Author
One of the many challenges contact centers face is meeting the multichannel demands of the customer and how to equip their agents and operations with meeting these needs. Many sessions at the Call Center Demo & Conference, will address these issues and offer solutions and best practices.
Sessions focused on Multichannel challenges include:
- Standard-Setting Social Customer Care
- Successfully Integrating the Chat Channel
- Multi-Channel Technology Options
- How to Train Phone/E-Mail Agents to Chat with Customers
- The Impact of Emerging Channels on Customer Engagement
Gold Sponsors: InContact, LiveOps, and USAN
Sterling Sponsors: Five9, TantaComm, VoltDelta, and Voxeo
8x8 Inc., ADTECH Global, CallCopy, Castel Communications, Customer Relationship Metrics, Interactive Intelligence, Intradiem, iQor, LogiCALL by Jones/NCTI, Pipkins, Presence Technology, PTP, TCN, tcp, WFMSG and White Pages Pro. A complete list of exhibitors can be found here.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.
ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.
SOURCE International Customer Management Institute (ICMI)