COLORADO SPRINGS, Colo., April 7, 2014 /PRNewswire/ -- The strength of ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014), a world-class, international forum for contact center professionals, continues to impress industry insiders. Organizers have announced record-breaking numbers for 2014, including:
- 1500+ attendees from the U.S. and abroad
- 125+ speakers, with celebrity keynotes from Bill Rancic and Matt Dixon
- A sold out exhibit floor with exhibitors showcasing the latest technologies and products
"It's an exciting year for ICMI's Contact Center Expo & Conference, the historic turnout is due in part to the caliber of speakers we have in this year's program," said Patty Caron, ICMI's event manager. "In addition to Bill Rancic and Matt Dixon, attendees can hear talks from senior executives from Sprint, McKesson, Wells Fargo, JD Power & Associates, Pearson, Vanguard Insurance, Symantec, Priceline.com and many more."
Five Reasons for Strong Growth
Over the past thirty years, ICMI has built the annual Contact Center Expo & Conference into a powerhouse of education and networking for customer management professionals. The vendor-neutral forum regularly attracts attendees who are seeking to improve operations, empower employees and enhance customer loyalty.
But the enormous popularity of this year's event may, in part, be due to the unique opportunities that ICMI has added to the agenda.
In addition to 60+ sessions and case studies, attendees can opt-in to:
- Six contact center tours, including a morning at San Diego Padres Petco Park
- A breakfast roundtable with experts such as the SVP of Wells Fargo, a VP for Cars.com or an AVP from OppenheimerFunds
- Eight half-day workshops with industry experts
- Two new full-day training sessions (Small Contact Center & Contact Center Metrics)
- A dynamic expo floor with new vendors and cutting-edge technologies
- A San Diego Padres game in Petco Park
- A celebratory Awards Dinner
"Attendees often tell us their decision to attend Contact Center Expo & Conference is the robust program and valuable experiences we offer," Caron noted. "ICMI is dedicated to developing exciting, hands-on events with real-world applications."
Future ICMI Events: Dates & Venues
ICMI has also finalized the dates and venues for its 2014-2015 events:
ICMI Contact Center Expo & Conference 2015
May 4-7, 2015
Walt Disney World Dolphin Resort | Orlando, FL
It's not too late to register for the 2014 ICMI Contact Center Expo & Conference
Register now for the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014).
ABOUT CONTACT CENTER EXPO & CONFERENCE
Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.
Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.
To receive email updates on the conference, register for the ICMI events newsletter.
International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.
ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.
SOURCE International Customer Management Institute (ICMI)