COLORADO SPRINGS, Colo., July 1, 2014 /PRNewswire/ -- The most respected contact center training company in the industry is announcing the next Call Center Training Symposium held September 23-26 in Las Vegas, and is featuring some new and rarely offered courses that contact professionals may want to consider.
In addition to their most popular courses on contact center management, coaching, metrics and strategy, in Las Vegas they're also featuring a brand new course on Quality Program Development. This course will teach key elements of quality monitoring, the process of building a QA form and how to conduct effective calibration sessions.
There will also be two courses only offered at this training event; Knowledge Management Foundations: KCS Principles (taught in partnership with HDI) and Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting.
Sign up to attend this exclusive call center training opportunity before early bird pricing ends on August 15. 2014. Early bird pricing includes $200 off 4 and 3 day training passes.
About ICMI Training Symposium
If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Las Vegas Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with eight different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
To receive email updates on the training event, register for the ICMI training newsletter.
SOURCE International Customer Management Institute (ICMI)