BORDENTOWN, N.J., June 29, 2017 /PRNewswire/ -- ICS announced today that it has been named the NICE Top Certified Partner of the Year 2016. This is the third time ICS has received the award, which was presented during the NICE Interactions 2017 customer conference in Las Vegas.
Ken Kiernan, President & Co-Founder of ICS, noted, "We are incredibly excited to be named the Top Certified Partner in the U.S. for NICE, which is the leading global provider of contact center software solutions. This is a huge opportunity for ICS, and this award is a significant tribute to our employees and partners."
"ICS has been an important NICE partner for many years, and continues to grow with NICE. We look forward to building on our strategic relationship with ICS to deliver powerful analytics-based solutions that help organizations create outstanding customer experiences, improve business results and ensure compliance," said Yaron Hertz, president of NICE Americas.
ICS was founded in 2007 as "Interactive Capture Systems" to supply recording services to call centers. Today, call centers have become contact centers that also handle texts, emails, social media, mobile apps, transactions, faxes, and chats. As businesses move online, contact centers are becoming the front line of customer interactions. Once viewed as cost centers, contact centers are now a major profit opportunity for corporations. The new ICS corporate motto is, "We make your contact center a profit center."
ICS was a Platinum sponsor of Interactions 2017, which was held May 8–10 in cooperation with the NICE User Group (NUG) and welcomed more than 2,000 attendees.
For more information about NICE solutions including Quality Automation, Robotic Automation, Service, Sales, and Training, contact ICS at 609-843-0475 or info@ICSanalytics.com.
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
ICS is the #1 NICE-certified installer and service provider for contact centers. ICS is the only NICE Platinum Training Provider in the U.S. and Canada. ICS has installed and supported solutions as large as 6000 seats for financial, insurance, healthcare, consumer product, and other companies that require efficient, recorded, and reportable customer interactions for voice, web, chat, and other customer interactions. ICS can improve customer satisfaction and increase sales while meeting legal, reporting and compliance requirements.
ICS installs and supports NICE solutions on Avaya, Cisco, and other platforms that will run on customers' premises or in the cloud. ICS offers extensive real-time big data solutions for Work Force Optimization and Contact Center Management, as well as state-of-the-art analytics. ICS helps make a contact center a profit center. ICS provides innovative solutions, delivers on schedule, and supports our customers' contact centers 24/7-365.
Glenn Paul, VP, Marketing
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SOURCE ICS Analytics