IG Markets Named Singapore's No. 1 CFD Provider for Client Satisfaction for Second Year Running

SINGAPORE, December 19, 2011 /PRNewswire/ --

 

  • IG Markets ranked Singapore's No. 1 CFD provider for client satisfaction in 2010 and 2011
  • PureDeal trading platform again rated No. 1 for ease of use
  • IG Markets named No. 1 provider of both CFDs and forex (FX) for smartphone/mobile trading, in this new category


An independent survey of Singapore's FX and CFD market has named IG Markets as the number one provider for client satisfaction for the second year running.

The September 2011 Singapore FX & CFD Report by Investment Trends, a specialist research organisation in the financial services sector, found that IG Markets is a leading provider of both CFD and FX traders in Singapore, remaining the third largest CFD and the second largest FX supplier in the region.

The second annual report by Investment Trends found that the CFD market in Singapore has grown by over 4%.  There was particularly strong growth in equity and commodity CFDs, with 4000 new traders entering the market, and 3000 returning after a period of inactivity.

Furthermore, client satisfaction has improved in the industry as a whole. Consistent with these higher customer satisfaction ratings, the CFD industry showed lower churn rates and a lower proportion of traders open to the prospect of changing their CFD provider in the next 12 months. Churn hasn't been eliminated, of course, and IG Markets remains one of the main beneficiaries of CFD traders switching providers.

Interestingly, smartphone/mobile trading is now a more important driver of customer satisfaction, than was the case in 2010, and IG Markets was rated the best provider for smartphone/mobile trading of both CFDs and foreign exchange.

Along with achieving these top rankings, IG Markets was also rated number one for the ease of use of its trading platform. IG Markets also scored highly for a number of other metrics, including the efficiency of taking trades, trading platform features, range of order types and the range of tradable instruments.

Mr Peter McDermott, Managing Director of IG Markets Singapore, spoke about the CFD provider's award-winning platform, PureDeal; "with easy searching, one-click trading and a fully customisable interface, PureDeal streamlines the trading process. And PureDeal's revolutionary Price Improvement technology enables our clients to make significant savings every month."

PureDeal's Price Improvement technology is a feature unique to IG Markets which automatically detects and passes on to the client many favourable price movements, allowing them to make trades at better prices than requested. In the quarter July to September 2011, clients of IG saved over $7,800,000 globally as a result of this technology.

Mr McDermott also commented on IG Markets' growth in mobile and smartphone trading functionality: "IG Markets has a reputation for being at the forefront of mobile trading technology and our award-winning trading platform, PureDeal, is now available as a trading app on the iPad, iPhone, Android, BlackBerry and Windows Phone 7, and accessible on other mobile handsets."

"In June 2011 we also released Singapore's first iPhone App to offer DMA CFDs, which allows traders to trade inside the market spread and deal straight into the order book while on the move. They can also view extended market depth and liquidity."

"Providing our clients with software and apps that are free, quick to download and easy to use, is a key part of our commitment to enhance their trading experience with the best possible tools."

IG Markets is a part of IG Group, a FTSE 250 company established in 1974 which now operates in 15 countries. IG Group has over 130,000 clients globally making over 5 million transactions a month, with 99% of them online.

A CFD (or Contract for Difference) is an agreement to exchange the difference in value of a particular asset between the time at which a contract is opened and the time at which it is closed.

IG Markets advises that trading CFDs may not be suitable for everyone, since CFDs are geared products and can result in losses that exceed an initial deposit, and that risk disclosure statements are available from http://www.igmarkets.com.sg

--------------------------------------------------------------------------------------------------------------------------------------------------

 

ISSUED FOR :   IG MARKETS


FOR FURTHER  INFORMATION : MR PETER MCDERMOTT, MD OF IG MARKETS  SINGAPORE, TEL (+65)6390-5108 or (+65)9828-4855


SOURCE IG Markets



Best of Content We Love 2014 


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.