Iggbo Hires Affordable Care Act Executive to Lead Customer Care/Help Desk Operation
RICHMOND, Va., March 23, 2016 /PRNewswire/ -- Iggbo announced today that veteran call center executive Scott D. Mainwaring will lead its customer care organization. Mainwaring, who has been part of the industry for twenty years, most recently served as Program VP for the Affordable Care Act and Medicare call centers at General Dynamics Information Technology. In that role he opened multiple call centers and helped scale headcount from 3,000 to over 15,000 in less than six months.
"I'm excited that I can use my deep multi-channel expertise as well as my recent experience building and growing the Affordable Care Act call center to create and lead an innovative customer care capability for a leading-edge company like Iggbo," Mainwaring said.
For the last 20 years, Mainwaring has built call centers from the ground-up and has led outsourced contact center operations all over the world, including North America, Central America, India and the Philippines. In addition to his work at General Dynamics Information Technology, Mainwaring has held Director positions at Capital One, Sears Holdings and Circuit City, as well as VP of Operations at Bank of America.
"Scott has a track record of achievement, building performance-based cultures, setting strategic direction, driving business growth and improving customer satisfaction," said Nuno Valentine, CEO and co-founder. While at Circuit City, he led significant call center customer satisfaction improvements, achieving 14% lift in his first year and 9% in the second. On the sales side, he drove a dramatic 93% and 45% increase in revenue in subsequent years. He also launched and integrated multi-channel capabilities, such as phone, email and chat at GDIT and at Sears Holdings.
Iggbo president and co-founder, Mark Van Roekel said, "I'm thrilled that Scott has joined Iggbo and believe his ability to drive high customer satisfaction while scaling our Help Desk/Customer Care operations will be a huge value to our company."
Iggbo brings personalized medicine to everyone. Operating in over 120 US cities, with a workforce of over 6,000 blood draw professionals, Iggbo's on-demand platform benefits every vertical of healthcare—from health systems to specialty labs to tele-medicine to mobile diagnostics. With smartphone technology, Iggbo closes the last mile to the patient and reinvents healthcare's service delivery model. Iggbo's phlebotomists perform fixed and on-demand draws anywhere, anytime. Physicians and nurses can order lab tests with the push of a button, patient compliance improves to 97%, and every sample is monitored, tracked, and connected digitally. For more, visit www.iggbo.com.
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