Impact Learning Systems Makes the Training Industry's 2013 Top 20 Workforce Development Providers List

Aug 22, 2013, 12:30 ET from Impact Learning Systems

SAN LUIS OBISPO, Calif., Aug. 22, 2013 /PRNewswire/ -- Impact Learning Systems announced that it has been included on the 2013 Top 20 Workforce Development Providers list published by The annual list is put together as part of's mission to discern who the best sources of training services and technologies are in today's marketplace.


Malcolm Carlaw, Executive Vice President of Impact Learning Systems, said "It is a great honor to make the Top 20 Workforce Development Providers list this year. What gets us excited is that Impact is getting recognized for our efforts in helping our customers achieve a strong service brand by creating a continuous improvement process to increase workforce motivation, customer satisfaction, and company profitability."

"At, it's our business to know what makes a great training company," says Ken Taylor, Training Industry, Inc. Chief Operating Officer. "Our lists of top training companies are based on extensive research, interactions with companies around the world, and thorough analysis of the capabilities, experience, and expertise of hundreds of learning organizations."

Click here to view the 2013 Top 20 Workforce Development Providers list.

The best workforce development companies were selected based on the following criteria:

  • Industry visibility, innovation and impact
  • Capability to develop and deliver customized corporate training services
  • Depth and breadth of subject matter expertise
  • Organization size and growth potential
  • Quality of clients
  • Geographic reach

About Impact Learn­ing Sys­tems

Impact Learn­ing Sys­tems is the indus­try leader in skills-based cus­tomer ser­vice, tele­phone sales, and field-service train­ing. Impact's pro­grams teach essen­tial com­mu­ni­ca­tion skills while build­ing team spirit and a pos­i­tive work envi­ron­ment. Com­pa­nies using Impact's pro­grams report mea­sur­able increases in sales and cus­tomer sat­is­fac­tion along with reduced time to res­o­lu­tion, call esca­la­tions, and oper­a­tional costs. For more infor­ma­tion, visit

About Training Industry Inc.

Training Industry spotlights the latest news, articles, case studies, and best practices within the training industry. Training Industry research captures the collective wisdom of learning professionals, revealing fresh data on trends and practices in the evolving training market. For additional information on Training Industry research, email or visit

Contact: Jodi Beuder, 775.284.9050,

SOURCE Impact Learning Systems