SAN MATEO, Calif., Dec. 9, 2015 /PRNewswire/ -- Inbenta (https://www.inbenta.com), the Natural Language search platform powered by Artificial Intelligence, today announced that it now supports Japanese, Chinese and Korean languages. Launch partners include Skyscanner in Japanese, Chinese and Korean, as well as Change.org and NTT Communications Corporation (NTT Com) in Japanese. Reaching more than a billion speakers worldwide, Inbenta's customer support and e-commerce services will now help Asian businesses, such as these leading companies, enhance the online experience for their customers.
"Inbenta has made both us and our customers very happy," said Zo Silver, Head of User Advocacy, Change.org. "Integrating Inbenta's intelligent search with Zendesk has greatly increased our self-service and contact deflection numbers. We are currently using both the English and Japanese applications, and have already seen a 7x return on investment in both languages."
Creating the lexicons for these languages was no small feat as both require complex systems including different written styles of characters and extensive grammatical structures to express politeness and formality.
The Japanese language lexicon was particularly tough for use with natural language processing applications because there are four different writing systems in the language; which can all be used together and interchangeably. The Chinese lexicon was designed to simultaneously support traditional and simplified Chinese writing systems, which allows the same semantic technology to be used in mainland China, Hong Kong, Macau, Taiwan, and also overseas Chinese communities. And the Korean lexicon was written almost entirely in Hangul characters, which is not written in sequential order.
"Our expert linguists worked tirelessly to create these complex lexicons so that our clients could better understand the meaning behind the questions asked by their Japanese, Chinese and Korean speaking customers," said Jordi Torras, CEO & Co-Founder of Inbenta. "With the addition of these languages, Inbenta now supports about 40 percent of the world's native speaking population."
Inbenta now supports the following languages: English, Euskera, Catalan, Chinese Danish, Dutch, Finnish, French, Galician, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Turkish, Romanian, and Russian.
For more information about Inbenta, please visit www.inbenta.com.
Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience online through Artificial Intelligence-powered technology that helps businesses increase the efficiency of its customer service, call centers, e-Commerce, FAQs and social media platforms. Support services such as dynamic FAQs, knowledge management and virtual assistants improve business website searches, customer self-service, and e-Commerce conversions.
With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to its customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, CA Technologies and Schlage Locks.