Inbenta helps customers help themselves with AI-powered, intelligent search

Salesforce Desk.com integration now available for businesses seeking to optimize self-service rates

Mar 10, 2016, 10:00 ET from Inbenta

SAN MATEO, Calif., March 10, 2016 /PRNewswire/ -- Inbenta (https://www.inbenta.com), a Natural Language search platform powered by Artificial Intelligence, today announced it has launched on the Desk.com App Hub. Businesses using Desk.com to power a Knowledge Base now have access to a simple integration of Inbenta's search technology to help customers find exactly what they're looking for, right when they need it.

"Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer," said Todd Surdey, SVP, ISV Sales, Salesforce. "By leveraging the power of the Desk.com App Hub, Inbenta provides customers with an exciting new way to increase self-service rates by searching through meaning, not keywords."

With a team of expert linguists assigned to each client, Inbenta helps companies perfect their Knowledge Base by explaining misstep queries or missed opportunities to improve FAQs. Combined with the technology, Inbenta users have greatly reduced incoming customer service emails and calls for industry-leading companies including Ticketmaster, Farmer's Insurance, CA Technologies and Schlage Locks.

With Inbenta integration through Desk.com, you can:

  • Use Natural Language Processing to present search results based on meaning, not just keywords;
  • Discover which FAQs need refinement to increase your self-service rate;
  • Access a comprehensive analytics dashboard to understand your customer's behavior and interaction with your support portal;
  • Deflect incoming tickets and calls by achieving a ~90 percent self-service rate (2015 Self-Service Report)

For more information about how businesses using Desk.com can integrate Inbenta, please visit https://www.desk.com/apps/inbenta.

Salesforce, Desk.com and others are among the trademarks of salesforce.com, inc.

About Inbenta:
Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience online through Artificial Intelligence-powered technology that helps businesses increase the efficiency of its customer service, call centers, e-Commerce, FAQs and social media platforms. Support services such as dynamic FAQs, knowledge management and virtual assistants improve business website searches, customer self-service, and e-Commerce conversions.

With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to its customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, CA Technologies and Schlage Locks.

Founded in 2005, Inbenta is headquartered in San Mateo, California with offices in Spain, France, Brazil, and Chile. Follow Inbenta on Twitter @inbenta, or learn more at www.Inbenta.com.

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SOURCE Inbenta



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