"The Customer Interaction Cloud has a robust feature set that is flexible and scalable for this growing company," said Paul Jarman, CEO at inContact. "The agility of the cloud provides the necessary room to grow efficiently while reducing contact center operational expenses."
The company also chose to implement inContact's award-winning outbound dialer, Personal Connection™, to increase productivity by seamlessly connecting agents with clients by eliminating the awkward delay of typical legacy dialers. Personal Connection's patented technology connects agents at the first greeting and paves the way for better outcomes through higher conversion rates. Incorporating predictive dialing into their day-to-day operations has the capability to alert agents of announcements, current promotions and more.
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.
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SOURCE inContact, Inc.