The 2016 Mojo Award winners were honored on October 13 at the inContact User Conference (ICUC) in Orlando, FL. Three days of training, industry best practices sessions, networking and technology demonstrations were capped by the awards program celebrating inContact customers who are setting an outstanding example in the contact center industry.
The 2016 Mojo Award winners by category are:
Best Customer Experience
This contact center provides strategic value to their organization by positively impacting its business through innovative use of technologies.
Small to Mid-Size Business (less than 100 agent seats)
Winner: Fluent Home
Enterprise (100 agent seats and above)
Winner: Language Line Solutions
Best Workforce Optimization
This award recognizes the contact center that leverages its Workforce Optimization program and processes to drive agent satisfaction, quality management and utilizes Voice of the Customer data in new ways.
Small to Mid-Size Business
Winner: Michigan Public Health Institute
Winner: J.B. Hunt Transport
Contact Center Rookie of the Year
This award recognizes a fast-starting contact center that has achieved positive, measurable results in its first year after implementing inContact.
Small to Mid-Size Business
Winner: Zebra Technologies
Contact Center Leader of the Year – Awarded to an individual
This award recognizes a contact center industry leader and visionary whose achievements and passion infuse the workforce and who exemplifies inContact best practices.
Winner: Linnie Brasfield, A.O. Smith Corporation
Concluded Jarman, "Our 2016 Mojo Award winners represent true leadership in the contact center marketplace. We are proud of their significant achievements and the example they have set by putting customers at the heart of their businesses."
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.
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SOURCE inContact, Inc.