"Some brokers spend almost 85% of their top-line revenue on SG&A," said co-founder Matt Watson. "Much of this cost is operational in nature and relates to moving application data from the client to the carriers. We help brokers reduce this cost substantially."
Indio's approach of empowering traditional brokers has also resonated with industry leading insurer, Hiscox, who made a strategic investment in the platform.
Kevin Kerridge of Hiscox noted that brokers are here to stay, stating, "They will just look a bit different, and be more digitally enabled. Indio has the opportunity to power this change."
A primary focus for Indio will be working with existing insurance companies. "The sophistication of insurance companies varies dramatically -- some are already launching public APIs while others operate largely in spreadsheets," remarked co-founder Paul Butler, who has broad expertise integrating with the legacy technology of utilities, energy companies and search engines.
There is precedence for Indio's approach across other industries, particularly those that have layers of intermediary distribution channels.
"You've seen the success of this model across other industries such as financial services and travel," said Rick Yang, Partner at NEA, who also noted, "Indio aims to be the centralized operating system for the commercial insurance transaction -- similar to what Sabre did for travel agencies, or what Schwab did for wealth managers".
Industries with products distributed through high-level knowledge workers have been well suited to technological enablement as opposed to disintermediation.
Josh Nussbaum of Compound echoed this sentiment in noting that, "It is our belief that in industries lacking commoditization like commercial insurance, the broker will remain an integral part of the buying process. Indio's workflow automation platform allows brokers to focus exclusively on being high quality advisors and less on operations."
Currently, over 96% of commercial insurance is sold through traditional brokers. The goal of Indio is to power every single commercial insurance transaction that goes through this channel.
Indio is a workflow management platform that brings traditional commercial insurance brokers into the digital age. Indio's platform automates the manual processes of retrieving quotes from different carriers and processing insurance applications from clients. Indio meaningfully reduces the operational overhead required to run a traditional insurance agency, allowing brokers to focus more on sales and relationship management.
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