Industrialization in Application Management Services

NEW YORK, Nov. 8, 2010 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Industrialization in application management services

http://www.reportlinker.com/p0201840/Industrialization-in-application-management-services.html

While the industrialization of application development is well understood and widely practiced by application development services (ADS) vendors, the reuse and repeatability of assets in application management services (AMS) are not. This report takes a systematic and comprehensive look at AMS industrialization. It examines the issues and pitfalls facing AMS vendors as they wrestle with cost takeout and other drivers of industrialization, and how they can use their AM assets to gain competitive advantage.

SUMMARY

Impact

Ovum view

Key messages

DRIVERS OF INDUSTRIALIZATION IN AMS

Cost takeout is not the only driver

Commoditization and differentiation

Conflicting drivers

Cost of industrialization in AMS

INDUSTRIALIZATION ACROSS THE AMS LIFECYCLE

A virtuous circle

More (apparent) competition

ORGANIZATIONAL MATURITY AND INDUSTRIALIZATION

Reaching AM maturity

Beyond industrialization: Optimization

ROLES AND RESPONSIBILITIES

Champion as advocate

Champion as repository manager

Champion as optimizer

Champion as transition leader

KNOWLEDGE AND SKILLS MANAGEMENT IN INDUSTRIALIZED AMS

A well developed knowledge management strategy

Handover

Near-/offshoring

Staff transfer and knowledge management

IP management

INDUSTRIALIZATION IN AMS AND SOA

Myth of industrialization of SOA

Challenges of SOA in AMS

INDUSTRIALIZATION IN THE AMS SALES CYCLE

Industrializable assets in the sales cycle

Problem of productivity-gain attribution

INDUSTRIALIZATION AND WASTE REDUCTION

Waste reduction and the Lean approach

Downsides to Lean

RECOMMENDATIONS FOR AMS VENDORS

Differentiate

Guard against knowledge/skills loss

Don't let waste erode your productivity gains

Optimize comprehensively

Appoint and empower an industrialization champion

APPENDIX

Definitions

Methodology

Further reading

Ask the analyst

List of Figures

Figure 1: Drivers of industrialization in application management services

Figure 2: Industrialization across the application management lifecycle

Figure 3: Application management modernization maturity model

Figure 4: Industrialization in the application management services sales cycle

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IT Services Industry: Industrialization in application management services

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