Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando

Keynote speakers include creator of the Fascination Advantage®, Sally Hogshead, subject of Discovery's "I Shouldn't Be Alive," Yossi Ghinsberg, expert on leadership and management practices, Marcus Buckingham, and more

Nov 30, 2015, 09:00 ET from HDI

COLORADO SPRINGS, Colo., Nov. 30, 2015 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced that their annual HDI Conference & Expo will take place April 12 – 15, 2016, at the Rosen Shingle Creek in Orlando, FL. Organizers anticipate nearly 2,500 of the top tech support professionals to participate in the four-day event. For more information and to register, visit:

As HDI's premier conference and expo, the 2016 HDI Conference & Expo includes five compelling keynotes and more than eighty content-rich breakout sessions organized into nine learning tracks. Beginning Sunday, April 10, attendees will also have access to thirteen engaging pre-conference workshops that provide training and certification opportunities related to knowledge management, problem management, desktop support, and more. HDI 2016 boasts various networking opportunities, including an Expo Hall featuring more than 60 industry leaders and solution providers showcasing their latest technologies, ideas, systems, and methodologies.

The impressive keynote lineup includes:

  • David Pogue, Emmy award-winning technology and science writer
  • Sally Hogshead, creator of the Fascination Advantage
  • Marcus Buckingham, expert on leadership and management practices
  • Yossi Ghinsberg, international best-selling author and motivational speaker
  • Meagan Johnson, Generational Humorist

 "When it comes to large-scale conferences that provide targeted professional development for the tech support community, HDI 2016 is unrivaled," says Michelle Frilow-Steenhoek, HDI's director of events and conferences.  "No other event provides the same quality sessions, keynotes, and networking opportunities— year after year, attendees return home with renewed motivation and enthusiasm, inspired to make an immediate impact on their careers and their organizations."

The HDI Conference & Expo addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance.

Those who register by December 4, 2015 will receive $200 off conferences passes and a free one-day pre-conference workshop. For more information on the HDI 2016 Conference & Expo, and to register for the event, visit  

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solute on providers with practitioners. Learn more at

About UBM Tech
UBM Tech engages technology professionals live and online through its world-class brands, including Black Hat, InformationWeek, Enterprise Connect, Game Developers Conference (GDC), Dark Reading, HDI, GTEC, Network Computing and Interop. We're dedicated to fostering real engagement by creating environments where the technology industry can make connections, share insights, and network effectively. UBM Tech is the only media company that delivers large-scale industry events, leading online brands and content marketing services serving the Enterprise IT, Information Security, Game Development, Enterprise Communications and Technical Services and Support communities. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to  

Kimberly Samra

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