Innotrac Partners with Multichannel Merchant to present 2015 Excellence in Customer Experience Awards at Operations Summit

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Feb 27, 2015, 01:37 ET

ATLANTA, Feb. 27, 2015 /PRNewswire/ -- Innotrac Corporation, a best-in-class commerce provider integrating digital technology, fulfillment, contact center and business intelligence solutions, announced today that it has partnered with Multichannel Merchant to present the Excellence in Customer Experience Awards.

The inaugural award show is set to be held April 16 at Multichannel Merchant's 2015 Operations Summit in Louisville, Kentucky. The awards honor the power of eCommerce Operations and its role in the success of the brands they represent.

The winners and finalist selections are based on Innotrac's SmartHub® Industry Benchmarking data. SmartHub® evaluates the performance of 250 leading merchants across 95 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service, and returns. The data is collected and analyzed six times per year, with additional special studies focused on eCommerce performance during the holiday peak season as well as new operational trends within the industry.

Awards will be presented to those retailers showing Excellence in the following categories: Best Packaging; Best Shipping & Delivery Experience; Excellence in Brand Communication; Best Customer Returns Experience; The Customer Experience Leader Award and Retail Innovator of the Year.

For more information about the Excellence in Customer Experience Awards Program visit http://www.operationssummit.com/. For detailed information about SmartHub® go to https://www.innotrac.com/solutions/smarthub-intelligence/.

About Multichannel Merchant

MULTICHANNEL MERCHANT reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels—including ecommerce and catalog. Multichannel Merchant delivers original research, as well as in-depth analysis of trends and best practices, news, tactical/how-to, executive summaries, technology and supplier comparisons, tip sheets & resource information to help companies sell & deliver products wherever and whenever the customer wants them – at home, work, store or other locations.

The Operations Summit, April 14-16, in Louisville, KY is the show exclusively devoted to Direct-to-Customer operations & fulfillment. The show features 50+ merchant speakers, 6 tours of DTC distribution centers and 70 solutions providers.

About Innotrac

Innotrac is a best-in-class commerce provider integrating digital technology, fulfillment, contact center and business intelligence solutions to support global brands. Innotrac's fulfillment, order management and contact center solutions are integrated with all major web platforms, and seamlessly integrate with any required partner technologies. The Company employs sophisticated order processing and warehouse management technology and currently operates ten fulfillment centers and one call center spanning all time zones across the continental United States. Innotrac Europe GmbH has a network of fulfillment centers, call centers, and returns processing facilities with operations in the UK, Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland, Ireland, Spain and the Netherlands. Connect with Innotrac at www.innotrac.com or http://www.linkedin.com/company/innotrac.