Inspira's move into virtual healthcare is a natural progression of its focus on innovation, technology and patient experience. The health system selected the Zipnosis virtual care platform after two years of focused research.
"We liked the idea of using our own providers in an innovative way that delivers both continuity of care and a competitive advantage," said Evelyn Balogun, MD, MPH, FACOEM, Medical Director of Urgent Care at Inspira Health Network. "Inspira has been implementing a number of new digital technologies for our patients, including a completely responsive website and a suite of mobile apps. Virtual healthcare is yet another way we can enhance patients' digital experience and give them another access point to our health system."
Jon Pearce, CEO of Zipnosis, commented: "We are thrilled to welcome Inspira Health Network as our newest partner and look forward to supporting them in their mission of providing quality health services that improve the lives of all they serve in southern New Jersey."
Leveraging the advantages of adaptive online interview technology
Inspira's leadership chose Zipnosis in large part because of the platform's online adaptive patient interview and "store and forward" technology that leverages national best practice, evidence-based provider pathways.
Available anywhere and anytime, the virtual care platform allows patients to use their smartphones, tablets or computers to complete a short online interview that adapts intuitively based on how patients answer the questions. A physician employed by Inspira Health Network then reviews the interview results and provides the diagnosis and treatment plan. If needed, the evidence-based online adaptive interview can be supplemented with a video visit (for example, if the patient might have pink eye and the provider needs a visual confirmation). For existing Inspira Urgent Care and Inspira Medical Group patients, the provider can electronically send a prescription to the patient's pharmacy of choice, if appropriate.
Access to care patients need, when they need it
Inspira comprises three hospitals, several multi-specialty health centers, a cancer center and urgent care services, totaling more than 100 access points staffed by 1,100 physicians and other healthcare providers. Recently, the health network opened its sixth urgent care center, with plans to open four more by next year.
"Our urgent care centers offer expanded hours and convenient service, which has been a major focus for us when it comes to patient access," Balogun said. "The Zipnosis virtual health platform is an extension of that, enabling us to provide patients with the care they need, when they need it—in their own homes."
Inspira's virtual care services are supported by clinicians within the network who deliver primary care and urgent care services. The Zipnosis virtual care platform allows Inspira to leverage excess clinical capacity in between in-person appointments. Diagnoses are guaranteed within an hour.
Zipnosis platform enables care continuity
Continuity of care is a major focus within Inspira Health Network, so leaders knew their virtual health technology needed to support that goal.
"All of our practices are connected with the same EHR platform so that patient information is well integrated and can easily be shared across the system," Balogun said. "Our continuity of care in the digital space mirrors that. The quality and continuity of care delivered by the Zipnosis platform is the same as that provided by a patient's primary care physician in a brick-and-mortar location."
Balogun added: "The Zipnosis platform enables us to remove barriers to care and strengthen Inspira's connection with patients in the community."
Zipnosis partners with health systems nationwide to provide a white-labeled telemedicine virtual care platform, offering patients convenient access to care while improving clinician efficiency. Patients can be virtually treated for more than 90 conditions using evidence-based adaptive interviews, phone or video, or when a rapid test like strep is needed, directed to visit a clinic with expedited service using the ZipTicket® boarding pass. Based in Minnesota, Zipnosis has more than seven years' experience and data to help partners rapidly launch and scale a market-leading virtual care solution. For more information, visit www.zipnosis.com.
ABOUT INSPIRA HEALTH NETWORK
Inspira Health Network is a charitable nonprofit healthcare organization serving communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, several multi-specialty health centers and a total of more than 100 locations. These include urgent care; outpatient imaging and rehabilitation; numerous specialty centers, including sleep medicine, cardiac testing, digestive health and wound care; hospice and home care; and more than 30 primary and specialty physician practices. With a medical staff of more than 1,100 physicians and other healthcare providers, Inspira provides evidence-based care to help each patient achieve the best possible outcome. For more information, visit www.inspirahealthnetwork.org.
Amendola Communications for Zipnosis
Manager of Marketing Communications, Inspira Health Network
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