Integreon Partners with BigHand for Workflow Management of Document Services

Dec 08, 2015, 08:00 ET from Integreon

NEW YORK, Dec. 8, 2015 /PRNewswire/ -- Integreon, a leading global provider of outsourced legal, document, business and research support, has chosen to implement BigHand Now as the company's workflow management platform for its document services and administrative outsourcing business. Integreon will utilize the BigHand Now workflow platform to streamline its service delivery for corporate and law firm clients around the world.

"Law firms and their corporate clients increasingly demand greater predictability of outcomes to ensure the effective control of quality, cost and on-time service delivery," said Al McNee, Global Head, Document Services at Integreon. "Lean, Six Sigma practices are at the core of how we operate and we are constantly looking for ways to improve client service. Integreon's integration of BigHand Now as a centralized workflow management platform enables us to improve the way we handle intake, management and tracking of client work across all of our global teams and delivery centers."

Integreon's use of BigHand Now provides increased visibility and consolidated management of client engagements, improving how work is assigned and ensuring more efficient utilization of resources. BigHand's robust project management dashboard offers an unparalleled view of the full scope of work in the queue, enabling Integreon team leaders to better prioritize, adjust and allocate project tasks as needed to ensure work is completed to the client's specifications. Integreon can also seamlessly integrate the platform with law firm and corporate clients who use BigHand Voice or BigHand Now to manage their own internal workflow processes.

Eric Wangler, President, BigHand North America Legal added, "BigHand Now was developed specifically based on feedback from our clients who gained significant value and efficiency by deploying BigHand's Voice Products, but wanted to do more with the technology. BigHand Now is the culmination of that feedback and combines the robust workflow management capabilities of our Voice products with a configurable input methodology so that virtually any task can be managed effectively within BigHand.  As with all BigHand products, we maintain our focus on the ease of use, convenient deployment, and efficiency of operation for the back-office support staff.  We are honored that Integreon, which prides itself on delivering exceptional client service, has chosen BigHand Now as their workflow management platform."

Integreon's document and administrative outsourcing services include:

  • Document Processing
  • Presentation Services
  • Administrative Services
  • Transcription
  • Proofreading
  • Marketing Support
  • Secretarial Transformation

Visit BigHand and Integreon online to learn more about BigHand Now and Integreon's document and administrative services.

About Integreon
Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, corporate legal departments, financial institutions and professional services firms. Around the globe, Integreon's 2,200 Associates support more than 250 clients in areas such as market and competitive intelligence, discovery, legal process outsourcing (LPO), operating model transformation and back office redesign. Integreon also excels in business support services such as IT, document processing, finance and HR. With our unrivaled outsourcing experience and industry-leading onshore and offshore capabilities, clients increasingly rely on Integreon to provide value-added solutions and meet their needs in a demanding business environment. Integreon has won more than 40 industry awards over the past five years and supports its global client base from 13 delivery centers across the US, UK, India, China, Philippines and South Africa.

For more information about Integreon's extensive range of services, please visit www.Integreon.com and follow Integreon on social media at LinkedIn, Twitter, Facebook, and Weibo.

About BigHand
Established in 1996, BigHand supports over 280,000 professionals globally across 2,550 organizations and the number grows daily.  BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto.

BigHand specializes in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time.  We have worked with our clients over many years with our highly successful digital dictation solutions, and have built on this deep customer knowledge to extend our offering further. We develop tools based on our clients' needs – tools that are enabling, useful and intuitive, and easy to use, in the office or on the move. 

BigHand's Voice, Delegation and Improvement product suites are HIPAA compliant to protect the privacy and security of protected health information (PHI) as defined in the HITECH Act.  BigHand is also ISO27001 certified.

For more information, visit www.bighand.com or follow BigHand on Twitter and LinkedIn.

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SOURCE Integreon



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