MIAMI, July 3, 2013 /PRNewswire/ -- UsefulTools.com, a technology driven Call Answering service specializing in working with small businesses announced today a strategic alliance with Intelemedia, a Plano, Texas based leader in outsourced call management teleservice environments. The alliance enhances UsefulTools.com's value proposition by leveraging Intelemedia's platform that encompasses industry leading call center technology and analytics. The combination of Intelemedia's unique service model and UsefulTools.com's services will further power the Company's ability to provide enterprise level call center capabilities to marketers and small business customers.
"We are delighted to have Intelemedia as a strategic ally in working with us and our call center partners," said Adam Boalt, the founder of UsefulTools.com and BOALT – Digital Business Strategy. He added that, "Working with Intelemedia greatly enhances our strategic relationships while strengthening our analytic capabilities, allowing us to provide the highest quality service to marketers and small businesses of all kinds."
UsefulTools.com is focused on providing small businesses with the benefits of enhancing their customer service by never again missing a call, regardless of their availability, by having a pleasant, courteous and efficient virtual receptionist available 24 hours a day, 7 days a week. This capability is further enhanced by a powerful suite of analytics that will provide business owners with insights as to who is calling, when and from where their calls come from, providing useful insights into their business and industry.
"As a new breed in call center services, we understand UsefulTools.com's disruptive vision in bringing enterprise quality answering services to small businesses throughout the U.S.," said David Schreck, President and CEO of Intelemedia. "As a Company focused on bringing together the business benefits of having the optimal person servicing your customers with the power of best-in-class technology to provide business actionable analytics, UsefulTools.com is a natural partner for Intelemedia," he added.
By bringing together a best-in-class network of over 50,000 agents together with the technological capabilities of Intelemedia and UsefulTools.com, the Company is poised to once again make the phone call a useful tool for all small businesses.
About Adam Boalt
Adam Boalt is the quintessential entrepreneur that builds innovative businesses by focusing on customer acquisition and retention. With his flagship company, BOALT, a digital business strategy company, he has an extensive work portfolio with a World-Class clientele, including AutoNation, Federal Express, Hard Rock Hotels, Nissan LEAF, Norwegian Cruise Lines and Sol Melia.
Adam has a successful track record of creating thriving businesses in fragmented and antiquated industries. In 2007, he co-founded one of the largest travel document expediting services, which was voted #1 by the Wall Street Journal for speed and customer service. Adam then set his sights on the direct mail industry and was featured in Entrepreneur Magazine after building another tech-enabled service that doubled industry standard response rates.
Plano, Texas-based Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies.
Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include sophisticated call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting.
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