BOSTON, Jan. 24, 2013 /PRNewswire/ -- Interactions Corporation was named a Finalist today in the IVR or Web Service Solution category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards.
Interactions' Virtual Assistant services break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent. Through a remarkably adaptable and intuitive interface, Interactions provides its customers with a natural and conversational way to easily accomplish their goals, while allowing organizations to finally realize the full economic benefits of self-service.
"We are truly honored to be named as a finalist for a 2013 Stevie Award," said Bob Sullebarger, CMO of Interactions. "Our natural language applications routinely amaze and delight callers. We are clearly resetting people's expectations about what is possible to achieve with self-service automation, and that's driving a great economic impact for our enterprise customers."
Nicknamed the Stevies for the Greek word "crowned," the final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8.
"Many of our preliminary judges have commented about the high quality of the entries the competition received this year," said Michael Gallagher, president and founder of the Stevie Awards. "Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Interactions Corporation
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, including Hyatt, Humana, and Best Western, from its corporate headquarters near Boston. It has other facilities in Indiana and Texas. Learn more at www.interactions.net.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
CONTACT: Daniel Fox, +1-609-413-1251, firstname.lastname@example.org
SOURCE Interactions Corporation