BOSTON, Aug. 20, 2013 /PRNewswire/ -- Interactions Corporation (www.interactions.net), the leading provider of advanced conversational virtual assistant applications for customer care, announced today that Edward Durkin has joined the company as Chief Financial Officer. Durkin, who brings over 30 years of financial experience, will be responsible for overseeing all aspects of Interactions' global financial operations.
"I am delighted to announce Ed's appointment as CFO of Interactions. His leadership experience in top executive roles and his financial acumen will be a tremendous asset to the organization as we execute on our vision to become the leader in conversational customer care," said Mike Iacobucci, CEO of Interactions. "Ed joins our strong leadership team that we have put in place to facilitate our rapid growth and to support our blue chip customers."
"I am thrilled to have the opportunity to join Mike and his team at Interactions," said Ed Durkin. "Interactions has a proven and highly differentiated solution which solves an acute pain point for our expanding list of global, marquee customers. I look forward to working with Mike and his team to execute on the very large market opportunity we have ahead of us that we are uniquely positioned to capitalize on."
Durkin has deep experience as a CFO at both public and private technology companies, has successfully executed public equity and debt transactions, and also has considerable merger and acquisition experience. Durkin most recently served as Chief Executive Officer and President of Tactical Communications Group, LLC ("TCG"). Prior to TCG, Durkin served as CFO and Vice President of Incipient, a storage virtualization company, prior to a sale transaction. He also served as CFO of Sockeye Networks, Open Market, Radview Software, Starburst Communications, and served as Director of Finance and Administration at CrossComm Corporation. Initially, Durkin spent 10 years with Ernst & Young LLP. Durkin has also served on the Board of Directors and as the Audit Committee Financial Expert for Community Bancorp Inc. prior to its acquisition by Citizens Financial Group, as has also served on the Board of Directors at Incipient, TCG and Cast Navigation.
Durkin earned his Bachelor's degree in Accounting from the University of Massachusetts at Dartmouth, graduating cum laude, and received his CPA certification while at Ernst & Young.
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston with major facilities in Indianapolis and Austin. Learn more at www.interactions.net.
SOURCE Interactions Corporation