inContact's new customer is leveraging the industry-leading Voice as a Service network connectivity to improve its customer service quality and reliability. inContact cloud solutions provide a competitive advantage for this international company through a cost effective model for their complex telecommunications needs. Through inContact's tightly integrated omnichannel Automatic Call Distributor and Interactive Voice Response systems, each point of contact will be routed to the appropriate global location and most-skilled agent for the customer's specified need.
In addition to inbound cloud contact center solutions, the customer chose inContact Workforce Optimization to improve agent efficiency and reduce overall contact center operation costs. The complete solution includes inContact Quality Management, offering robust reporting options to track all activity within the customer experience lifecycle. Comprehensive visibility into contact center activity, through customizable dashboards, provide real-time and historical data reports. This valuable business intelligence enables the company to manage their performance across all locations while retaining the scalability needed to accommodate the fluctuating nature of hospitality-related customer service.
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.
Logo - http://photos.prnewswire.com/prnh/20120216/LA54560LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/international-hospitality-company-moves-to-incontacts-scalable-customer-interaction-cloud-300293116.html
SOURCE inContact, Inc.