INDIANA, Pa., June 2, 2014 /PRNewswire/ -- J.D. Power ranked S&T Bancorp, Inc. (S&T) (NASDAQ: STBA) fifth in overall customer satisfaction, within the Mid-Atlantic Region, according to the results of its 2014 U.S. Retail Banking Satisfaction Study. Competing against more than 30 banks throughout six states as well as the District of Columbia in the Mid-Atlantic Region, S&T received an average index score of 813 out of a total of 1,000 points, surpassing the regional average of 781 and improving upon its 2013 position.
Survey participants gave S&T high marks in the categories of product offerings, facility, account information, channel activities, as well as the specific channel subcategories of website and ATM.
"We're pleased with the results of the survey and that S&T has improved upon its 2013 ranking," said Todd D. Brice, President and Chief Executive Officer of S&T Bancorp, Inc. "Customer satisfaction is, and always will be, a top priority for our team. Technology is changing the way we communicate with our customers, but our goal is to continue to build relationships and improve experiences for them."
The J.D. Power U.S. Retail Baking Satisfaction Study is one of the longest-running and most in-depth surveys of the retail banking industry. Annually, it evaluates the banking experiences of more than 80,000 customers. The study measures satisfaction in six factors: account information, channel activities, facility, fees, problem resolution and product offerings. In total, the survey profiles more than 120 of the national's largest banks, spanning 11 distinct geographic regions – California, Florida, Mid-Atlantic, Midwest, New England, North Central, Northwest, South Central, Southeast, Southwest and Texas.
For more information about S&T Bancorp, Inc., please visit www.stbancorp.com.
About S&T Bancorp, Inc.
Headquartered in Indiana, Pa., S&T Bancorp, Inc. operates offices within Allegheny, Armstrong, Blair, Butler, Cambria, Centre, Clarion, Clearfield, Indiana, Jefferson, Washington and Westmoreland counties, as well as loan production offices in Northeast and Central Ohio. With assets of $4.7 billion, S&T Bancorp, Inc. stock trades on the NASDAQ Global Select Market under the symbol STBA. For more information, visit http://www.stbancorp.com.
About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power is a business unit of The McGraw-Hill Companies.
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SOURCE S&T Bancorp, Inc.
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