J.D. Power Survey Ranks Quicken Loans #1 in the Nation for Client Satisfaction in Mortgage Origination for 6th Consecutive Year

Detroit-based lender sweeps client satisfaction awards in both mortgage origination and servicing in 2015

Nov 16, 2015, 12:40 ET from Quicken Loans

DETROIT, Nov. 16, 2015 /PRNewswire/ -- Quicken Loans, the nation's second largest retail mortgage lender and largest FHA lender, today announced that for the 6th consecutive year it ranked highest in client satisfaction by J.D. Power among all major home loan lenders in America for primary mortgage origination.

Quicken Loans, which serves clients in all 50 states from centralized web lending centers in Detroit, Cleveland and Arizona, was also ranked highest in client satisfaction among home loan servicers for the second consecutive year earlier in 2015 by J.D. Power.

The national home lender received the highest score in each of the five categories in which it was ranked:

  • Client Interaction
  • Loan Closing
  • Application/Approvals Process
  • Client Onboarding
  • Loan Offerings

"The fact that J.D. Power's rankings are based on our clients' feedback versus our competitors' customers' feedback makes this award the single most credible recognition we could achieve. This tribute is due to the passion, devotion and skill of our more than 13,000 team members, who are fanatical about providing world class client service," said Dan Gilbert, Founder and Chairman of Quicken Loans. "We are a company that is obsessive about exceeding our clients' expectations, and going above and beyond to provide an experience that is unmatched. These eight awards over the last six years from J.D. Power are a testament to our team's continued dedication."

According to the J.D. Power study, Quicken Loans' clients rated the company highest in the nation when asked if team members "completely explained the entire process (from application to closing)." Additionally, a compelling 92 percent of Quicken Loans' clients surveyed said that the company's team members "spent adequate time with the customers and asked questions to understand their loan needs."

Clients' trust in Quicken Loans was a common theme in the J.D. Power survey results - Quicken Loans' clients surveyed are 50 percent more likely than the industry average to consider returning to the company for their next home purchase as well as 47 percent more likely than the industry average to recommend Quicken Loans.

"Our team continues to amaze me by raising the bar each and every year and uniting to reach our collective goals," said Bill Emerson, Quicken Loans CEO. "Quicken Loans is built on principles that put the client before everything else. This belief is fostered through a culture and philosophy that empowers all of our team members to do everything they can to make the mortgage process as streamlined as possible."

In 2010, Quicken Loans and its sister companies moved their headquarters to downtown Detroit and now has more than 14,000 team members working in the city's technology-driven urban core.

About Quicken Loans:
Detroit-based Quicken Loans Inc. is the nation's second largest retail home mortgage lender. The company closed $200 billion of mortgage volume across all 50 states since 2013. Quicken Loans generates loan production from web centers located in Detroit, Cleveland and Scottsdale, Arizona. The company also operates a centralized loan processing facility in Detroit, as well as its San Diego-based One Reverse Mortgage unit. Quicken Loans ranked "Highest in Customer Satisfaction for Primary Mortgage Origination" in the United States by J.D. Power for the past six consecutive years (2010 – 2015) and highest in customer satisfaction among all mortgage servicers in 2014 and 2015.

Quicken Loans was named among the top-30 companies on FORTUNE magazine's annual "100 Best Companies to Work For" list for the last 12 consecutive years, ranking No. 12 in 2015. It has been recognized as one of Computerworld magazine's '100 Best Places to Work in IT' the past 11 years, ranking No. 1 in 2015, 2014, 2013, 2007, 2006 and 2005. The company moved its headquarters to downtown Detroit in 2010, and now more than 10,000 of its 13,000 team members work in the city's urban core. For more information about Quicken Loans, please visit QuickenLoans.com, on Twitter at @QLnews and on Facebook at Facebook.com/QuickenLoans.

SOURCE Quicken Loans



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