DENVER, Sept. 22, 2011 /PRNewswire/ -- Eos Group, Inc. (Denver, CO) a provider of solutions for sales of service contracts in the service drive and F&I department, and Jim Coleman Honda, serving Baltimore and the greater Maryland area for over 12 years, announce the start of something wonderful!
Eos has developed a solution to enhance a dealer's retention of customers and provide consumers with a cost effective means to protect against vehicle break-downs after the initial vehicle purchase. The Eos Solution (SM) dramatically increases the likelihood customers will return to the selling dealer, not only for routine service, but for their unexpected failures.
Statistics show that 37% of customers under full factory warranty will return to the selling dealership for routine maintenance, 15% of customers will return after the expiration of their factory warranties, and 39% of customers with vehicle service contracts will continue to come to the selling dealership for routine maintenance and repairs after the expiration of a factory warranty. "It's simple – service contracts increase a dealer's service revenues," states Jim Thompson, Executive Vice President and Principal of Eos Group, Inc.
Kevin Cohan, partner and General Manager of Jim Coleman Honda said, "Eos is a game changer. Why have we not worked our service department sooner? I can help my customers by providing them access to a name brand service contract that is properly reserved and priced. And at the same time, we're creating a new revenue stream for the dealership by targeting my current customers - all without having to build new infrastructure or hire additional employees."
"Jim Coleman Honda understands customer longevity is instrumental in driving dealership profitability. I need to insure my customers continue to return here for all work. The Eos Solution does just that! It is imperative that our service writers can, in less than one minute, deliver a VSC quote to the customer without interrupting our daily flow of business," said Xavier John, service director, Jim Coleman Honda.
Kevin Cohan went on to say, "The Eos Solution will change the industry...dealers who use the Eos Service Drive Program will prosper greatly."
For more information, Jim Thompson (EVP, Eos Group) at 856.669.7593. Or, Kevin Cohan at 443-828-1651 (Principal, Jim Coleman Honda).
Eos Group, Inc., specializes in service contracts and other F&I products for the automotive industry (www.eosgroupinc.com). Jim Coleman Honda serves Baltimore and the greater Maryland area with new/used car sales and service (www.jimcolemanhonda.com).
SOURCE EOS Group, Inc.