SARATOGA SPRINGS, N.Y., Feb. 1, 2016 /PRNewswire/ -- Jolt Consulting Group, a leading provider of management and technology consulting services within the service management industry, announced their 2015 results including a record 38 engagements in 2015, a 40% increase over their 2014 record levels. Jolt Consulting Group has unparalleled service industry domain expertise and their team have long tenures in the service industry including hands-on experience with leading global service organizations and service management technology companies.
Jeff Oskin, Founder and CEO of Jolt Consulting Group, commented on 2015: "I'm pleased to announce our 2015 results with records across our company operating metrics. Revenues increased 65% over 2014 and we significantly surpassed our 2014 engagement levels, which was previously a company record. It is clearly evident that Jolt's domain expertise and insight is highly regarded by our clients: 70% of our 2015 engagements were with prior clients, indicative of the value we deliver our clients. We believe a willingness to engage with on multiple occasions is best insight into our value and is reinforced by our 91 Net Promoter Score."
Highlights of JCG's 2015 Accomplishments:
- Implemented a global rollout of Sales Cloud, Service Cloud, and ServiceMax for an industrial 3-D printer manufacturer including multiple languages and currencies.
- Created business processes based upon industry best practices and led technology selection efforts for a top 5 U.S. mechanical systems contractor with 90 locations and 7,000+ employees that simplified the way its employees serve their customers.
- Provided market and product strategy for a $1.3B technology company. Our recommendations resulted in phasing out of one of their existing software products and entering into a strategic alliance with a competitor.
- Advised a global private equity firm on a target service technology company's product suite and competitive differentiation resulting in the largest acquisitions in the industry.
- Devised a marketing strategy and created marketing content for a Global Fortune 500 service organization to penetrate new markets.
- Implemented Net Promoter Score to measure our customer loyalty and achieved a 91 NPS rating.
- Opened a new office in Middletown, NJ signaling Jolt Consulting Group's continued growth as a service consulting leader and expanding our ability to serve our customers.
- Announced the creation of a managed service practice with complete 24 x 7 x 365 IT support.
About Jolt Consulting Group
Jolt Consulting Group is a provider of transformational business and technology services for organizations in the service management ecosystem. We enable organizations to better connect with their customers through comprehensive business analysis, effectively managing change, developing proactive maintenance strategies, and by selecting and deploying enabling technologies. Our team is comprised of industry veterans who collectively have more than 120 years of service industry experience. We have led service organizations, run technology companies that offer solutions to the service industry, served as service industry analysts, and have deployed dozens of solutions in service organizations across a wide variety of industries. Jolt Consulting Group is headquartered in Saratoga Springs, NY.
Media Contact: Ivan Moore, 877.249.6262 ext 1002
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SOURCE Jolt Consulting Group