ATLANTA, Nov. 20, 2013 /PRNewswire/ -- The hospitality industry is full of hard-working individuals collaborating together to produce the same goal – to offer exceptional service. However, there are some who go the extra mile to exceed guest expectations and distinguish themselves among their peers. Rory Rule, Lead Concierge of the luxury hotel JW Marriott Atlanta Buckhead exemplifies these qualities and, as a result, is a recipient of Where® Atlanta's Concierge of the Year - 2013 Silver Plume Award.
The 2013 Silver Plume Award honors the achievements of concierge staff and general managers who go above and beyond to provide exceptional hospitality and service to guests.
Known as a star, or someone who "exceeds the norm", among his colleagues, Rory contributes to JW Marriott's goal of providing exceptional quality and satisfaction. Not only does Rory perform his own job duties, he also alleviates the workload of others. Such instances include ensuring accurate scheduling of transportation and social events and taking the initiative to correspond to meeting planners. In addition, Rory is considered a "Package Champion" for ensuring the Front Desk is properly equipped with items that correspond to every package offered at the hotel. Lastly, Rory is commended for contributing to JW Marriott Atlanta Buckhead's top-three position in the JW Marriott brand's "Quality of Service" and "Quality of Food" categories.
In addition to his highlights, Rory is a 24-year veteran with Marriott International, a member of the professional organization - Concierge Society of Atlanta, multiple recipient of countless Associate of the Quarter awards and consistently generates superior feedback from hotel guests.
About JW Marriott Atlanta Buckhead
Discover the timeless elegance of our Buckhead hotel situated in the heart of Atlanta's exclusive business, retail and entertainment district. This sophisticated lodging destination is adjacent to upscale shopping at Lenox Square and Lenox MARTA Station. Setting the standard in approachable luxury in an authentically crafted environment, the hotel offers 371 exquisitely decorated guest rooms and more than 22,000 square feet of eloquently modern Buckhead meeting rooms. Experience a gorgeously redesigned lobby, deluxe amenities and personal service. Find the epitome of style and class at JW Marriott Atlanta Buckhead.
SOURCE JW Marriott Atlanta Buckhead