kgb Selects Knowledge Portal to Enhance Global Agent Training Using Learn.com

SUNRISE, Fla., July 1 /PRNewswire/ -- Learn.com®, the Knowledge Platform™ company, today announced that kgb, the world's largest independent provider of directory assistance and enhanced information services, headquartered in New York City, has selected the company's knowledge platform technology to provide enhanced  web-based training and development for their Special Agents worldwide.

kgb will leverage Learn.com to enable the training of their growing Work@Home community.  Learn.com will supply kgb Special Agents with the tools necessary to respond quickly and efficiently to questions, ensuring a quality experience for clients. Using the capabilities of the Learn.com platform, kgb will build a best in class Work@Home community by offering their Agents an online training system that is flexible, attractive, easy to use and accomplishes their core mission of providing fast, accurate, and convenient answers 24 hours-a-day, every day.

"We needed a training portal our Agents could access 24/7 according to the demands of their schedules that could provide a fast and accurate knowledge database," said Sonya Tolson, Head of Global Quality and Training at kgb.  "The Learn.com platform provides the best vehicle to facilitate that process."

About kgb

kgb is a privately held, New York-based company and the world's largest independent provider of directory assistance and enhanced information services. During its fifteen year history, kgb has built some of the most successful and recognizable retail brands in the telecommunications and enhanced information services sector. kgb's European retail brands include The Number 118 118 in the United Kingdom and Le Numero 118 218 in France, both of which have the largest market share in their respective markets. kgb is also the largest and fastest-growing independent wholesale directory assistance service provider in the U.S. 

kgb has pioneered the provision of a broad range of wholesale and retail information services beyond traditional directory assistance services, including call completion, movie listings, train schedules, price comparisons and "Ask Us Anything" service across multiple platforms, including mobile and landline phones, SMS and the Internet.  In 2009 kgb launched its flagship text answer service, 542542 (kgbkgb) following the success of kgb's similar "Ask Us Anything" premium text answer service in the United Kingdom. Early in 2010, kgb extended the brand to the Web with the launch of kgbAnswers.com, a site where users can search the vast kgb database of questions and answers, or ask their own question directly to a kgb Agent. Also in 2010, kgb harnessed its vast database of hyperlocal directory assistance information to launch www.kgbdeals.com, a group buying service that brings its members a daily discount on a city's most popular products and services; kgbdeals.com initially launched in New York, Paris, and London. Last year kgb served more than a hundred million consumers globally and answered nearly a billion questions.

Learn.com Product Description

Learn.com® is the Knowledge Platform™ company. The Learn.com® platform supports four critical areas of human capital management: learning management, talent management, social learning and collaboration. Learn.com's award winning multi-tenant cloud-based platform is available in multiple languages with versions for individuals, small and mid-sized businesses, and global enterprises. Its unique architecture allows clients to easily develop additional functionality and even build complete people-based applications without the need for customizations or programming. The Learn.com platform is a workforce productivity suite that features completely integrated learning management, talent management, content management, social learning and collaboration functionality packaged into one interface, one database of record, and built by one vendor utilizing a single code base.

About Learn.com

Learn.com puts knowledge to work for organizations of all sizes around the globe with its cloud-based learning and talent management platform. Learn.com dramatically improves the way businesses capture and share knowledge, communicate and align their goals and objectives, and evaluate and develop their most precious asset – their people. Using Learn.com, organizations can manage and leverage their human capital to achieve excellence in execution throughout their internal and external knowledge driven ecosystem.

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SOURCE Learn.com