TAMPA, Fla., May 22, 2012 /PRNewswire/ -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a Managed Service Provider (MSP) for Managed Service Providers, today announced new native Mac and Linux agents for LabTech software, enabling a broader range of supported administration, configuration and remote troubleshooting capabilities.
LabTech's new native Mac and Linux agents make it easy for service providers to embrace, extend contracts and achieve greater support for heterogeneous customer environments. Natively written agents enable the collection of system inventory, monitoring, system tray functionality, SNMP collectors, remote control and command line capabilities.
With this upgrade, LabTech MSPs gain additional benefits and power in customer service and management:
- Rapid response to activities by instantly connecting to Mac or Linux systems
- Audit systems hardware and software to enable visibility into system components
- Execute remote command-line options to perform advanced troubleshooting or system administration
- End-user system tray functionality for quick access to common tasks such as creating tickets, sending screen captures, viewing system information and more
- Monitor and alert/report on key system health indicators
"Modern MSPs today are challenged to manage customers with mixed operating systems in one environment, and this development makes many of their monitoring and troubleshooting tasks simpler than ever," said Matt Nachtrab, CEO of LabTech Software. "We're excited to add this powerful feature to the LabTech platform and hope this increases our partners overall efficiency and productivity."
To learn more about LabTech 2012 with the new Mac and Linux agent functionality, or to register for a free live tour of LabTech in action visit www.labtechsoftware.com/whatsnew.
LabTech is the IT management platform of choice for a wide range of clients from small businesses to large enterprises. LabTech provides an arsenal of IT management tools in one interface such as remote desktop, monitoring, trouble ticket tracking, user information, support and software management. LabTech's affordable, powerful, agent-based platform allows for an efficient, easy transition to recurring revenue and profitability.
About LabTech Software
LabTech is the only Managed Service platform for remote monitoring, management, (RMM) and automation developed by a Managed Service Provider (MSP) for MSPs. Our affordable, agent-based platform so closely emulates what technicians do in the field that techs can provide the same support remotely. Because we understand how to manage a growing MSP business, we make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com or call 877-522-8323.
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SOURCE LabTech Software