Lands' End Ranks Second in J.D. Power and Associates Report for Continued Commitment to Customer Service
Lands' End Continues to Support Customers through Wide Range of Unique Services This Holiday Season
DODGEVILLE, Wis., Dec. 18, 2012 /PRNewswire/ -- J.D. Power and Associates recently released a report, ranking online apparel retailers based on customer satisfaction with their online purchasing experience. Lands' End was ranked second by consumers who based their responses on seven factors, including online store services and delivery; website/online store; usefulness of information; in-stock availability of merchandise; competitiveness of pricing; variety of merchandise offered; and contact with customer service.
"From our historic product guarantee of 49 years to our dedication to customer service, Lands' End is always looking for ways to actively engage with our customers with experiences that make shopping easy, personalized and convenient," said Kelly Ritchie, senior vice president, employee and customer services, Lands' End.
From its unique return policy to free hemming and digital offerings, Lands' End is constantly being recognized for its legendary and almost unheard-of services. Every Lands' End item is backed by an unconditional return policy – Guaranteed. Period.®, which allows customers to return any item at any time for any reason, no questions asked.
"The Lands' End guarantee has always been about our customers and is an unconditional one," said Ritchie. "We're thrilled to be recognized by J.D. Power and Associates for our commitment to customer satisfaction and offering superior services to shoppers year round."
Lands' End customer care specialists are available 24 hours a day 364 days a year and are all based in Wisconsin. Lands' End also makes in-person returns easy by allowing customers to return online purchases and gifts free of charge at any Sears store nationwide or by simply using the Easy Return shipping label on the packaging for a low, flat fee.
This holiday season especially, Lands' End customers are able to check off their shopping list with ease. With nine new gift shops featuring curated gifting collections and categorized by price and theme, Lands' End makes it easy to find the perfect gift in just one spot. This year's gift shops include: "Gifts Under $30;" "Gifts Under $50;" "Holiday Surprises;" "Personalized Gifts;" "Dream Shop;" "Luxe Gifts;" "Gifts for Kids;" "Titletown™ Collection;" "Santa's Faves."
Customers can order by Wednesday, Dec. 19 for delivery of in-stock items at standard shipping and handling for delivery by Christmas. Procrastinators can order in-stock items by Friday, Dec. 21 and have them delivered in time for Christmas for a $15 upgrade charge. Additionally, monogrammed items only add an additional 2-3 days to the delivery time and start at just $6. In-stock monogrammed or hemmed items will make tree time when ordered by Monday, Dec. 17 with standard shipping.
In addition to online shopping services, this year, customers can sign up for Shop Your Way Rewards at landsend.com or ShopYourWay.com and earn points for every purchase. Last minute shoppers can also send an E-Gift Card in real time by visiting facebook.com/landsend and clicking on the E-Gift Cards tab.
From $5 to $500, Lands' End Gift Cards make the perfect holiday gift for everyone on your list. And the best part is that Lands' End Gift Cards never expire.
Other outstanding customer services:
- All pants are hemmed free of charge to a customer's desired length.
- Lost Mitten Club: If a child loses a mitten the same season it was purchased, Lands' End replaces it at half the price of a pair with no additional shipping charge.
About Lands' End
Lands' End® is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period.® Lands' End delivers timeless style for Men, Women, Kids and the Home at landsend.com, 1-800-800-5800, the Lands' End Shops at Sears and around the world. Lands' End is a proud member of Sears Holdings Corporation (NASDAQ: SHLD).
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
SOURCE Lands' End