LONG BEACH, Calif., Nov. 30, 2012 /PRNewswire/ -- Printer ink and toner retailer LDProducts.com has been awarded the Bizrate Platinum award for its superior service, order fulfillment, and customer satisfaction. This is the 9th consecutive year that LDProducts.com has earned the right to display a Bizrate distinction on their website. The list of Bizrate circle award recipients are notified late in the 3rd or early in the 4th quarter of the year.
In addition to display on the e-commerce website, the Long Beach, California-based company was presented with a glass trophy to signify this accomplishment. LDProducts.com, an industry leader in the sale of laser toner and printer ink, used the 2012 calendar year to strengthen its efforts in customer service and enhance the user experience on their site.
In 2012, the company extended the hours of operation in its customer service department which includes representatives offering troubleshooting assistance over the phone, email, and a "live chat" instant messaging system. The Bizrate scores are calculated based on the ratings given by customers on their satisfaction with various aspects of the transaction that they completed with LD Products. In all categories including selection, ease of use, timely delivery, and availability of products for their specific printer, ink and toner customers consistently rated LDProducts.com as "good" or "outstanding."
"It's a cliche, but it's also the truth," said Senior Vice President Patrick Devane, "no account is too small and we make an effort to treat every customer with VIP service." Instead of focusing on decreasing the average call time, LD's customer service department focuses on keeping the average wait time low so that callers receive a prompt response and are not rushed off of the phone. To ensure a positive experience, representatives will routinely spend time walking a customer through installation and troubleshooting with their printer. Ink cartridges, specifically the LD Products-branded compatible and remanufactured ones, are backed by a 1-year, 100% satisfaction guarantee. Devane went on to say, "Our focus has always been on the customer and there is no better way to receive high customer satisfaction than to invest in the quality of the product."
Through a continued focus on high-quality products and highly trained support staff, LD Products plans to continue its tradition of top-tier customer service.
For more information visit http://www.LDProducts.com/aboutus
Contact: Nahshon Landrum / Phone: Office: 888.321.2552 x7230
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SOURCE LD Products