Leaders from AT&T, Overstock and Urban Outfitters join [24]7.ai and Ryan Strategic Advisory for a Best Practices Webinar on Work-From-Home Contact Center Agents

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Feb 04, 2021, 08:00 ET

SAN JOSE, Calif., Feb. 4, 2021 /PRNewswire/ -- [24]7.ai, Inc., a recognized leader in using conversational AI to transform customer experience, today announced that it will host the webinar "How to Approach WFH in 2021: Future proofing your Contact Center" on February 18^th, at 2:00 p.m. EST.

Join these customer experience leaders as they share their experiences moving their contact center agents from onsite to work from home:

Krista Mathews, Chief Customer Officer, Overstock
Brian Whitney, Customer Service and Contact Center Director, Urban Outfitters
Bill Lee, Strategic Partner Manager, AT&T
Peter Ryan, Principal, Ryan Strategic Advisory
Monti Becker Kelly, moderator and SVP Customer Engagement & Strategic Accounts, [24]7.ai

Panelists will discuss topics covering:

The role that remote working should play in future operating models
Essential technology needed to maintain strong customer service levels during the WFH transition
Best practice tips in compliance and collaboration across people, process and technology
How to drive strong CX experiences and business outcomes amidst uncertain times

All attendees will receive a free copy of CEO PV Kannan's book, "The Age of Intent" while supplies last. To register for the webinar, please visit: http://bit.ly/36Ba4J5.

Visit us on Facebook: https://www.facebook.com/247US

About [24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep industry expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit: http://www.247.ai.

[24]7 and [24]7.ai are trademarks of [24]7.ai, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Contact
Ian Bain
VP Communications
[email protected]

SOURCE [24]7.ai