Linde Canada innovation saves time and money for customers
MISSISSAUGA, Ontario, Aug. 6, 2013 /PRNewswire/ -- Linde Canada Limited has finalized its four-year preparation to introduce an automated Enterprise Resource Planning (ERP) driven cylinder tracking program. This program reduces the customer problems associated with cylinder management. The new system for Individual Cylinder Control (ICC) offers a professional approach to cylinder tracking and management that saves customers both time and money.
Chris Ebeling, Vice President & General Manager of Linde Canada, said, "Linde has listened to feedback from its customers for better cylinder asset management. Loss of use billings are very frustrating for our customers. In addition, expiration date notification, assistance with cylinder inventory control, and the ability to track down how assets are leaving the customer site were all mentioned as concerns by our customers."
To address these customer concerns, Linde, as an industry leader, implemented this closed-loop tracking process. This means that no matter who returns the cylinder, or where the cylinder is returned -- either through a Linde store or at a Linde authorized agent -- the correct customer will receive the credit for the cylinder on their account.
At the heart of the ICC service are cylinders that contain unique bar codes. Each time a cylinder moves through a Linde scanning point, it is scanned and tracked, which makes reconciling cylinder rental invoices easier. Even if the bar code is no longer on the cylinder, there is unique information about the cylinder that makes all Linde cylinders traceable. So, once the cylinder is back at the Linde plant, it will be credited to the respective account and will be retagged with new and unique bar codes.
"Linde is well aware that managing cylinder rental and possession is critical to every customer who uses our products," Ebeling said. Linde's ICC service can help streamline the process, reduce the time it takes to track the whereabouts of cylinders, potentially resulting in substantial cost savings. Linde is also introducing advanced ICC packages that will provide customers with detailed reporting, which can assist customers with maintaining the proper cylinder stock levels to control their rental charges.
Linde has successfully implemented ICC program in the Maritimes, Quebec and Ontario, and expects to complete the implementation across Canada by the end of 2013.
Linde Canada Limited is an affiliate of Linde North America Inc, and a member of The Linde Group, a world-leading gases and engineering company with around 62,000 employees in more than 100 countries worldwide. In the 2012 financial year, Linde generated revenue of EUR 15.280 bn (CAD 19.63 bn). The strategy of the Group is geared towards long-term profitable growth and focuses on the expansion of its international business with forward-looking products and services. Linde acts responsibly towards its shareholders, business partners, employees, society and the environment – in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
For more information, see The Linde Group online at http://www.linde.com.
SOURCE Linde North America