Other recent Lithium integrations include support for Twitter's ability to move public conversations to private through Direct Message for improved customer service, as well as support for Twitter's new Customer Feedback feature that allows brands to collect Net Promoter ScoresSM (NPS®) and Customer Satisfaction (CSAT) data. Go here to learn more about Lithium Reach's social marketing capabilities, and here for Lithium Response's social customer service capabilities.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million monthly visits over all Lithium communities and 750 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company's software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business, and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
The Lithium® logo is a registered Service Mark of Lithium Technologies. All trademarks and product names are the property of their respective owners.
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SOURCE Lithium Technologies