LivePerson and Fairhaven Health Recognized for Best Use of Technology in Customer Service

Fairhaven Health and LivePerson Win Gold in 2016 Stevie Awards

Mar 09, 2016, 09:00 ET from LivePerson, Inc.

NEW YORK, March 9, 2016 /PRNewswire/ -- Fairhaven Health, a customer of LivePerson, Inc. (NASDAQ: LPSN), was presented with a Gold Stevie® Award in the Best Use of Technology in Customer Service category at the tenth annual Stevie Awards for Sales & Customer Service. Fairhaven Health, an online fertility and wellness company, was recognized for their use of LivePerson's web and mobile messaging platform, LiveEngage. The Stevie Awards for Sales & Customer Service are the world's top sales, business development, contact center and customer service awards.

"Providing a connection-based customer experience is critical to the Fairhaven mission, as families facing fertility issues often turn to the internet for answers, only to be met with an often overwhelming and isolated experience," says Tally Rabatin-Tipton, manager of customer service at Fairhaven Health. "Fairhaven added LivePerson's messaging platform as a medium to engage with customers that is convenient and secure, but also enables a genuine, personalized experience for our customers."

After upgrading to the new LiveEngage platform last year, Fairhaven tripled its engagements and extended its messaging capabilities to mobile, which now accounts for approximately 35% of connections. Fairhaven is also leveraging LiveEngage's campaign feature to guide customer journeys and proactively support each user's unique experience with content, sharing relevant articles that drive education, not just coupons.

LiveEngage empowers brands to connect with consumers across their digital platforms, through web, mobile and in-app messaging. LiveEngage's unparalleled scale and security makes it the preferred partner for more than 18,000 global brands who use the cloud-based platform to manage consumer connections with intelligence and care.

"LivePerson is proud to partner with a forward-thinking brand like Fairhaven Health to provide innovative customer service and meaningful connections with customers," says Robert LoCascio, Founder and CEO of LivePerson. "This award is great validation of our platform LiveEngage, as well as our company's vision to transform customer care."

Over 2,000 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's Stevie Awards competition. Finalists were determined by the average scores of 115 professionals worldwide. Specialized judging committees determined the Gold, Silver and Bronze award placements among the finalists.

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S. and several other nations attended. 

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available

About LivePerson, Inc.

LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of mobile and online messaging, enabling a meaningful connection between brands and consumers. LiveEngage, the Company's enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, EE, HSBC, IBM, Orbitz, PNC, The Home Depot, and Walt Disney rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers.

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Erin Kang

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SOURCE LivePerson, Inc.