LivePerson Highlights Extended Platform Ecosystem at Internet Retail Conference and Exhibition 2011
Innovations from 3rd party developers extend LivePerson's core product solutions for enhanced eCommerce customer experience
SAN DIEGO, June 14, 2011 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of online, real-time intelligent engagement solutions, today announced new third party applications built on the LiveEngage Platform. Three members of LivePerson's growing platform ecosystem – Rapleaf, VeriShow and Zizio – will showcase their eCommerce solutions, which integrate with LivePerson products, at the seventh annual Internet Retailer Conference and Exhibition 2011 (IRCE).
LivePerson, whose market-leading Internet retail customers include Home Depot and Crate & Barrel, will also exhibit its latest technologies at the IRCE.
LivePerson's LiveEngage open platform enables customers and partners to develop and integrate applications that can extend LivePerson's core chat solutions for social media, mobility, CRM, advertising, marketing and more. Through LivePerson's core solutions, businesses have the ability to proactively engage the right customers at the right time, when they need assistance the most, resulting in greater value and brand loyalty - delivering an exceptional customer experience and increasing ROI.
"The community of third-party developers building on our platform is delivering breakthrough innovations to our customers. By integrating with and extending LivePerson's core solutions, commercial developers can create new applications that extend to areas such as online visitor intelligence, collaboration and social commerce, and offer tremendous value to online retailers," said Mark Trang , LivePerson's VP of Platform Technologies & Ecosystem.
Rapleaf (www.rapleaf.com) helps Fortune 2000 companies gain insight into their customers, engage them more meaningfully, and deliver the right message at the right time. When integrated with the LiveEngage platform, Rapleaf's LiveData application can inform existing chat initiation rules, and better enable chat agents to affect desired business outcomes, including increased revenue generation, and increased customer loyalty and retention.
Zizio (www.zizio.com) is an online group sale solution that is integrated with LivePerson. When integrated with the LiveEngage platform, Zizio's application can present targeted group sale offers to engage online shoppers, resulting in improved conversion rates, as well as increased traffic when consumers share the deal with their friends.
VeriShow (www.verishow.com), a SaaS-based collaboration solution from HBR Labs, is the world's first multimedia platform for real-time sales and support for website visitors. When integrated with the LiveEngage platform, VeriShow enables agents to interact with visitors using a host of collaborative apps, such as document sharing, image and video viewing, order form completion and more.
"Internet retailers and their customers expect top-notch live help and real-time online sales and support," said Yuval H. Moed, Co-Founder and CEO of HBR Labs. "We've already seen tremendous interest in the joint VeriShow solution built on the LiveEngage Platform, and we look forward to meeting and exceeding that need among eCommerce customers within LivePerson's global customer base."
More Information: Internet Retail Conference and Exhibition Booth, Platform & Apps
IRCE attendees can visit LivePerson, as well as Rapleaf, VeriShow and Zizio at the conference exhibit hall. More information on applications built on the LiveEngage platform can be found at the LivePerson Apps Marketplace, at apps.liveperson.com.
The LiveEngage Platform Partner Program provides third party developers the opportunity to deliver new solutions built on a proven technology platform and go-to-market as a LivePerson partner. More information can be found at www.liveperson.com/partners.
LivePerson, Inc. (NASDAQ: LPSN) is the leader in Intelligent Engagement Solutions, enabling many of the world's top brands to create meaningful online connections with their customers. In addition to our award-winning chat products, our intelligent engagement platform enables clients and partners to extend and integrate LivePerson's chat, voice and content solutions for social media, mobility, CRM, advertising and marketing. LivePerson's solutions create meaningful, real-time connections by engaging the right customer, at the right time, through the right channel, driving incremental sales, maximizing customer satisfaction and retention, and optimizing agent resources. More than 8,500 companies including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney , PNC, QVC and Orbitz rely on LivePerson to foster deeper connections with their customers. LivePerson was named one of America's 25 Fastest-Growing Tech Companies by Forbes and Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
SOURCE LivePerson, Inc.
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