LOVE in the Workplace -- for Valentine's Day and Beyond
C3/CustomerContactChannels Love is Part of its Daily Routine
PLANTATION, Fla., Feb. 11, 2013 /PRNewswire/ -- Valentine's Day is a day to celebrate human love with the exchange of gifts, flowers and dinners out. But at C3/CustomerContactChannels LOVE is in the air and celebrated 365 days of the year by its employees. Their love for their jobs is the main driver for success for this global firm that provides customer management solutions to Fortune 500 companies.
C3 helps thousands of customers every day handle difficult situations. But the key to a well-oiled machine is employee happiness and devotion—and the corporate management team at C3 understands that. They appreciate that in order to help keep their employees motivated and happy to come to work, they need to do more than the average company. Instead of throwing a one-day party with heart shaped cookies and small boxes of candy, the company works to make sure its employees are happy everyday on the job.
C3 holds contests, parties and offers prizes for hard work. "C3 takes coming to work to a whole new level," said Jackie O'Brian, a call center representative in McGregor, Texas. "Coming to work here is entertaining and rewarding and I find that unique."
"We wanted to share our passion for helping people around the world with our employees and we found that the best way to do that is to provide a welcoming environment, one where everyone is free to ask questions and bond with each other during company events so they can grow and learn," said company president and COO Rick Ferry. "By instilling the 'love in the workplace' theme year-round, we've helped our employees understand they can come to us with any problem, big or small, and they can think of our staff as a family."
According to The Gallup-Healthways Poll, which produces a yearly Well-Being Index, Americans now feel worse about their jobs — and work environments — than ever before. People of all income levels and ages have reported that they are unhappy with their supervisors and feel detached from what they do.
In addition, the poll also found that decreased job satisfaction foreshadowed poorer bottom-line performance. Gallup estimated the cost of America's lack of connection to their jobs at a staggering $300 billion in lost productivity annually. When people don't care about their jobs or their supervisors, they don't show up consistently, they produce less, and their work quality suffers.
"C3's success is tied directly to the satisfaction of our clients' customers," added Ferry. "We have found that the investment in our employees and their happiness has netted results for our clients making LOVE an important part of not only our culture but our bottom line."
C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients' brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.
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