MarketPlace Development Announces 2015 Dulles International and Reagan National Airports Annual Concessions Excellence Award Winners

14 Dec, 2015, 10:13 ET from MarketPlace Development

WASHINGTON, Dec. 14, 2015 /PRNewswire/ -- MarketPlace Development, the concessions program manager at Washington Dulles International Airport and Ronald Reagan Washington National Airport, and the Metropolitan Washington Airports Authority (MWAA) are proud to announce the Concessions Excellence Award winners for 2015.

Awards were presented to Dulles International and Reagan National Airport retailers, quick-service food operators, and restaurateurs at the annual year-end merchant meeting held at Hyatt Regency Tysons Corner Center on December 3, 2015. This is the second year of the annual awards presentation. The following awards were given based on 2015 customer service mystery shop program performance, participation in quarterly leadership seminars, and analysis of operational performances:

Reagan National Airport

  • Merchant of the Year | Spanx (Operated by Paradies and BZB International)
  • Best Retail Customer Service | Brighton (Operated by Paradies and BZB International)
  • Best Restaurant Customer Service | Matsutake Sushi (Operated by Matsutake National)
  • Best RMU Customer Service | iRelax-n-Massage (Operated by Zabih Omari)
  • Best Newsstand Customer Service | CNBC (Operated by Paradies and BZB International)
  • Best Food Customer Service | Taylor Gourmet (Operated by Concessions International and MBC Concessions)
  • Best New Merchant Customer Service | Brighton (Operated by Paradies and BZB International)
  • Best Customer Service Score Increase | CNBC (Operated by Paradies and BZB International)
  • Best Overall Food & Beverage Operations | Ben's Chili Bowl (Operated by SAS Management)
  • Best Overall Retail Operations | Tumi (Operated by Tumi Stores)
  • Community Outreach Award - Food | Sam & Harry's (Operated by Areas USA)
  • Community Outreach Award - Retail | Paradies and BZB International

Dulles International Airport

  • Merchant of the Year | Bar Symon (Operated by Concessions International and United Concessions Group)
  • Best Retail Customer Service | Coach (Operated by Duty Free Americas and Concourse Concessions)
  • Best Restaurant Customer Service | Bar Symon (Operated by Concessions International and United Concessions Group)
  • Best RMU Customer Service | iRelax-n-Massage (Operated by Zabih Omari)
  • Best Newsstand Customer Service | Hudson (Operated by Hudson Group, Newburns Management Group and The Jarvis Company)
  • Best Food Customer Service | Smashburger (Operated by Dan Food Service Corporation)
  • Best New Merchant Customer Service | Coach (Operated by Duty Free Americas and Concourse Concessions)
  • Best Customer Service Score Increase | Tumi (Operated by Tumi Stores)
  • Best Overall Food & Beverage Operations | Bar Symon (Operated by Concessions International and United Concessions Group)
  • Best Overall Retail Operations | Washingtonian (Operated by Paradies and BZB International)
  • Community Outreach Award - Food | HMSHost and Morgan Group Ventures
  • Community Outreach Award - Retail | Paradies and BZB International

"The Airports Authority is proud to acknowledge our concessionaire's year end celebration of service excellence," says Steven C. Baker, Vice President at MWAA." Their exemplary works gives meaning to 'Your Journey Begins with Us.'"

The Concessions Excellence Awards were created to reward merchants for outstanding performance in both operations and customer service. Merchants are eligible for award consideration on the basis of participation in MarketPlace Development's customer service mystery shop program performance, participation in quarterly leadership seminars, and analysis of operational performances.

"These awards are an expression of our gratitude for those providing an exceptional shopping and dining experience at Washington's regional airports," said Paul McGinn, President of MarketPlace Development. "We look forward to continued success in 2016."

For more information about Washington Dulles International Airport and Ronald Reagan Washington National Airport visit www.FlyDulles.com and www.FlyReagan.com.

About MarketPlace Development:

MarketPlace Development develops and manages airport retail programs across the country.  A recognized industry leader for over 20 years, MarketPlace Development works in partnership with airports and airlines to enhance passenger satisfaction and maximize revenue.  The Massachusetts-based company is responsible for the concessions programs at LaGuardia Airport – Terminal B, Philadelphia International Airport, Ronald Reagan Washington National Airport, and Washington Dulles International Airport, and has also worked with numerous airports and airlines across the country. Visit www.marketplacedevelopment.com for more information.

Media Contact:
Brittanie Clement
Senior Account Manager | Delucchi Plus
(202) 696-1864 | bclement@delucchiplus.com

Photo - http://photos.prnewswire.com/prnh/20151214/295544

 

SOURCE MarketPlace Development



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