PALO ALTO, Calif., Feb. 19, 2014 /PRNewswire/ -- Medallia® (http://www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today announced the appointment of Frank Slootman to the company's board of directors. Slootman is the president and chief executive officer of ServiceNow®, the enterprise IT cloud company, and is expected to help Medallia build on the stunning momentum it has experienced in the last 18 months.
"We are very pleased that Frank is joining our board of directors," said Borge Hald, the CEO of Medallia. "His depth of experience, focus on execution, and dedication to customer experience make him a perfect match for our board. We're privileged to have his guidance as we prepare to introduce new products, enter new regions, and embark on our next stage of our growth."
Frank Slootman currently serves as the president and CEO of ServiceNow, a top performing Software-as-a-Service (SaaS) company that he took public in 2012. ServiceNow transforms IT by automating and managing IT service relationships across the global enterprise. Prior to joining ServiceNow, Slootman served as executive vice president and then president of the Backup and Recovery Systems (BRS) Division of EMC. Previously, he was CEO of Data Domain, a high-growth enterprise storage company that he took public on the NASDAQ in 2007, which was acquired by EMC in 2009 for $2.4 billion. Earlier in his career, Slootman served in executive roles at Borland Software and Compuware Corporation. He holds undergraduate and graduate degrees from Rotterdam's Netherlands School of Economics at Erasmus University in his native Holland.
"I am honored to join the Medallia board and work with this exceptional team," Slootman said. "I look forward to helping this CEM industry star capitalize on the tremendous market opportunities before it."
Slootman will join Douglas Leone, a partner at Sequoia Capital, and Steve Walske, the managing director of Myriad Investments, on Medallia's board.
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Marriott International, Nordstrom, Sephora, and Zurich Insurance. Medallia's Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX). Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.
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