Medallia Presents Webinar on Text Analytics With Customer Experience Analyst Bruce Temkin Free Event with Industry Thought Leader Offers Look at Key Benefits of Text Analytics on Customer Engagement

PALO ALTO, Calif., April 1, 2013 /PRNewswire/ --


"How Text Analytics is Changing the Customer Experience"

Harnessing unstructured feedback is a critical part of an organization's grasp of the customer experience. In this complimentary webinar, Temkin Group founder and customer experience expert Bruce Temkin will join Sam Keninger, director of product marketing at Medallia, to share valuable insights on companies' increasing reliance on text analytics and resultant improvements in customer experience.


10:00 AM PT / 1:00 PM ET, Wednesday, April 10, 2013


Bruce Temkin, managing partner of Temkin Group and chair of the Customer Experience Professionals Association (

Sam Keninger, director of product marketing at Medallia


In this complimentary webinar, participants will learn:

  • How text analytics is changing the way companies engage with their customers

  • How successful companies are using text analytics to differentiate their customer experience

  • How companies are revamping the way they solicit and take action on customer feedback with text analytics

  • How companies can marry text analytics with traditional quantitative approaches for the best outcome


Register to attend this free event:


About Medallia
Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands including Best Western, Four Seasons, Gold's Gym, Sephora, Sony, and Verizon to improve customer experiences. Medallia provides a SaaS-based software platform that captures feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and enables companies to take action to drive customer delight. Learn more at and follow the company at, on Twitter @Medallia, and on

©2013 Medallia, Inc. Medallia is a trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.

Michelle de Haaff, Medallia, (650) 321-3000, 
Lisa Hawes, Sterling Communications, (408) 884-5155,

SOURCE Medallia


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