IRVINE, Calif., Sept. 15, 2016 /PRNewswire/ -- When Ampronix first began in 1982, they were an electronic equipment repair company, but after ten years of offering dependable and cost efficient repair service they expanded into a service, manufacturing, and distributing trifecta focused on improving patient outcomes. Now, as a leader in medical imaging technology with 34 years of experience, they still look to their amazing service department for their expertise and dependability.
Regarded as the brains behind the operation, the service department is able to assure the distribution of quality units as well as counsel sales and customer service representatives (CSRs) in real time in the face of technical difficulty.
The service department is made up of two corresponding teams; quality control and technicians. Technicians repair damaged equipment and offer available refurbished options when necessary. Quality control monitors work and test the repaired units for idiosyncrasies and warranty claims, while also providing guidance to CSRs, sales, and distribution departments.
"We're the brains of the company because we have to coordinate with every department to make sure the perfect product is being delivered to the client," – Albert Maldonado, Service Assistant Manager
At the beginning of the year, Ampronix acquired Perkins, allowing the team to learn more about upgrading firmware and ways to fix MDVDRs. While repairs are generally done on CRTs and LCD surgical displays, the team is adept in fixing an assortment of medical imaging peripherals. Some of which include patient monitors, a variety of cameras and an assortment of converters from brands such as Philips.
With an average of 18 years at their occupation and over 34 years of electronic engineering experience, there service department and staff have extensive knowledge in troubleshooting with clients, upgrade modification, repair, and refurbishing. Since Ampronix distributes for Barco, Phillips, Sony, and more, technicians receive specialized training to become factory certified. The team is also ESD and ASQ certified.
Regardless of the brand, the technicians are dexterous in unit repair from any manufacturer, needless of receiving schematics and/or service manuals for the product.
In addition to new sales, the company prides itself in selling refurbished units. By offering this service opportunities to access products ranging from early CRTs to innovative Ultra High Definition (UHD) products are feasible. With a warehouse stocked with over 14,500 products, rest assured that all mandatory parts are accessible for 24 to 72 hour turn around service.
Repair begins upon warehouse reception, where distribution hands the product off to the service center for evaluation, who then alert CSRs about complications. CSRs will relay this info to the client to ensure open communication while the repair is underway. Quality control then fixes all quagmires and conducts another inspection before the unit leaves the distribution center.
After completing the repair and passing a series of tests the machine is burned, or kept on, for 24 hours to ensure no further problems persist. Once given the all clear, the machine is packaged up and sent back to the respective client.
International Sales: +1 949-273-8000
Domestic Sales: 1800-400-7972 for US and Canada
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Ampronix is a renowned authorized master distributor of the medical industry's top brands as well as a world class manufacturer of innovative technology. Since 1982, Ampronix has been dedicated to meeting the growing needs of the medical community with its extensive product knowledge, outstanding service, and state-of-the-art repair facility. Ampronix prides itself on its ability to offer tailored, one-stop solutions at a faster and more cost effective rate than other manufacturers. Ampronix is ISO 13485:2003, ISO 9001:2008, and ANSI/ESD S20.20-2007 certified.
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