Mexico, Central America and Caribbean Contact Center Outsourcing Markets

NEW YORK, Jan. 16, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

 

Mexico, Central America and Caribbean Contact Center Outsourcing Markets

http://www.reportlinker.com/p01083095/Mexico-Central-America-and-Caribbean-Contact-Center-Outsourcing-Markets.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center

 

In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing during the forecast period. However, the highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected to grow at a relatively constant rate until 2018.Offshore revenue continues to dominate the market by a wide margin.

 

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Mexico, Central America and Caribbean Contact Center Outsourcing Markets

Demand in Offshore Segment Drives Growth

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In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing during the forecast period. However, the highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected to grow at a relatively constant rate until 2018.Offshore revenue continues to dominate the market by a wide margin.

 

 

 

TABLE OF CONTENTS

 

Executive Summary 9

Market Overview 19

Contact Center Outsourcing Services Market -

•External Challenges: Drivers and Restraints 29

•Forecast and Trends 40

•Market Share and Competitive Analysis 63

Outsourcing Services 79

The Last Word (Conclusions and Implications) 92

Appendix 95

 

List of Figures

Contact Center Outsourcing Services Market: Workstation Forecast, Mexico, 2011-2018 48

Contact Center Outsourcing Services Market: Workstation Forecast, Central America and the Caribbean, 2011-2018 51

Contact Center Outsourcing Services Market: Revenue Forecast by Origin, Mexico, 2011-2018 54

Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Origin,

Mexico, 2011-2018 56

Contact Center Outsourcing Services Market: Revenue Forecast by Origin,

Central America and the Caribbean, 2011-2018 59

Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 61

Contact Center Outsourcing Services Market: Company Market Share Analysis of Top 5 Participants, Mexico, 2011 68

Contact Center Outsourcing Services Market: Company Market Share Analysis of Top 5 Participants, Central America and the Caribbean, 2011 69

Contact Center Outsourcing Services Market: Competitive Structure, Mexico, 2011 70

Contact Center Outsourcing Services Market: Competitive Structure, Central America and the Caribbean, 2011 71

Contact Center Outsourcing Services Market: SWOT Analysis, Mexico, 2011 74

Contact Center Outsourcing Services Market: SWOT Analysis, Central America and the Caribbean, 2011 75

Contact Center Outsourcing Services Market: Percent of Revenue by Tier of Competition,

Mexico, 2011 77

Contact Center Outsourcing Services Market: Percent of Revenue by Tier of Competition,

Central America and the Caribbean, 2011 78

 

List of Charts

Contact Center Outsourcing Services Market: Market Engineering Measurements, Mexico, 2011 14

Contact Center Outsourcing Services Market: Central America and the Caribbean, 2011 16

Contact Center Outsourcing Services Market: Percent Sales Breakdown, Mexico, 2011 27

Contact Center Outsourcing Services Market: Percent Sales Breakdown, Central America and the Caribbean, 2011 28

Contact Center Outsourcing Services Market: Key Market Drivers and Restraints, Mexico, 2012-2018 30

Contact Center Outsourcing Services Market: Key Market Drivers and Restraints, Central America and the Caribbean, 2012-2018 35

Contact Center Outsourcing Services Market: Market Engineering Measurements, Mexico, 2011 41

Contact Center Outsourcing Services Market: Market Engineering Measurements, Central America and the Caribbean, 2011 43

Contact Center Outsourcing Services Market, Revenue Forecast, Mexico, 2011-2018 47

Contact Center Outsourcing Services Market, Revenue Forecast, Central America and the Caribbean, 2011-2018 50

Contact Center Outsourcing Services Market: Percent Revenue Forecast by Origin, Mexico, 2011-2018 53

Contact Center Outsourcing Services Market: Percent Offshore Revenue Forecast by Origin, Mexico, 2011-2018 55

Contact Center Outsourcing Services Market: Percent Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 58

Contact Center Outsourcing Services Market: Percent Offshore Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 60

Contact Center Outsourcing Services Market: Percent of Revenue, Mexico, 2011 64

Contact Center Outsourcing Services Market: Percent of Revenue, Central America and the Caribbean, 2011 65

Contact Center Outsourcing Services Market: Percent Market Share Trend, Mexico, 2010 and 2011 66

Contact Center Outsourcing Services Market: Percent Market Share Trend, Central America and the Caribbean, 2010 and 2011 67

Contact Center Outsourcing Services Market: Percent of Revenue by Provider Type, Mexico, 2011 72

Contact Center Outsourcing Services Market: Percent of Revenue by Provider Type, Central America and the Caribbean, 2011 73

Contact Center Outsourcing Services: Percent of Revenue by Major Industry Vertical,

Mexico, 2011 80

Contact Center Outsourcing Services Market: Percent of Revenue by Major Industry Vertical, Central America and the Caribbean, 2011 81

Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type, Mexico, 2011 82

Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type, Central America and the Caribbean, 2011 83

Contact Center Outsourcing Services Market: Percent of Activities by Interaction Channel Type, Mexico, 2011 84

Contact Center Outsourcing Services Market: Percent of Activities by Interaction Channel Type, Central America and the Caribbean, 2011 85

Contact Center Outsourcing Services Market: Percent Revenue Forecast by Service Type, Mexico, 2011-2018 86

Contact Center Outsourcing Services Market: Percent of Revenue by Services Provided,

Mexico, 2011 88

Contact Center Outsourcing Services Market: Percent Revenue Forecast by Service Type, Central America and the Caribbean, 2011-2018 89

Contact Center Outsourcing Services Market: Percent of Revenue by Services Provided,

Central America and the Caribbean, 2011 91

 

 

 

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Call_Center Industry: Mexico, Central America and Caribbean Contact Center Outsourcing Markets

 

Nicolas Bombourg
Reportlinker
Email: nicolasbombourg@reportlinker.com
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Intl: +1 805-652-2626

 

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