Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

Feb 02, 2016, 10:30 ET from U.S. Consumer Product Safety Commission

WASHINGTON, Feb. 2, 2016 /PRNewswire-USNewswire/ -- http://www.cpsc.gov/en/Recalls/2016/Microsoft-Recalls-AC-Power-Cords-for-Surface-Pro-Devices  

Recall Summary

Name of Product: AC Power cords

Hazard: The power cords can overheat, posing fire or shock hazards.

Remedy: Replace

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Consumer Contact: Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information.

Recall Details

Units: About 2.25 million (in addition, about 190,000 were sold in Canada)

Description: This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 3/4-inch sleeve on the cord on the end that connects to the power supply.

Incidents/Injuries: Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

Sold at: Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

Importer/Distributor: Microsoft Corp., of Redmond, Wash.

Manufactured in: China, Taiwan, U.K.

Note: Health Canada's press release is available at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56754r-eng.php.

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
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Times: 8 a.m.5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

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SOURCE U.S. Consumer Product Safety Commission



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