JACKSON, Mich., March 14, 2016 /PRNewswire/ -- MiraMed Global Services, LLC, (MiraMed) is pleased to announce that its global subsidiary, Ajuba International, LLC (Ajuba), has successfully completed the recertification audit for ISO 27001:2013, ISO 9001:2008, as well as HIPAA and FDCPA and has been recommended for recertification by global testing, certification, inspection and training provider TÜV SÜD.
ISO is the International Organization for Standardization which develops and publishes International Standards. This certification is accepted worldwide and subjects the participating organization to stringent and rigid audits over a period of time by an external certification body.
This past February, Ajuba was audited for its Information Security and Quality Management systems. The certification body ascertains specific parameters to qualify the organization worthy of these worldwide standards. These auditing processes apply to both Operations as well as Support processes.
ISO 27001:2013 affirms the information security management of the company which includes maintaining confidentiality, integrity and availability of sensitive information, making it highly relevant to Ajuba, since huge volumes of sensitive data are handled within the organization on a day-to-day basis. Gaps and improvements are identified by the external certification body during audits. Gaps would be bridged by Ajuba by implementing necessary controls and procedure adjustments.
With the ISO 9001:2008, Ajuba had to demonstrate to the auditors that the quality of services it renders to its clients meets and exceeds to clients' expectations. A sample of the many reports audited includes the Daily Productivity report, Turnaround Time (TAT) report, quality reports etc. What is essentially being audited is quantifiable data like employee scores based on performance, production time, service-level agreements, along with breaches, if any. Once again, the reports came positive in favor of Ajuba.
Tony Mira, President and CEO of MiraMed explains, "Quality is a paramount at Ajuba. With our never-ending commitment to quality, it came as no surprise that Ajuba was once again recertified by the ISO for their commitment to quality." Mira continues, "The Health Insurance Portability and Accountability Act (HIPAA) and the Fair Debt Collection Practices Act (FDCPA) are both vital regulatory acts in our industry. Ajuba is an end-to-end provider of USA-based healthcare revenue cycle management and as such, deals with personally identifiable information (PII) and/or personal health information (PHI), such as social security numbers and other identifiable information of patients. Information is processed at clients' end via secure connection established between clients and Ajuba. Our clients can rest assured knowing that we willingly meet and exceed all regulatory requirements."
Headquartered in Jackson, Michigan, MiraMed Global Services stands as the premier global provider of business process outsourcing solutions to healthcare organizations nationwide. MiraMed partners with hospitals, health networks, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions, uncover and capitalize on hidden financial opportunities, improve productivity and ultimately increase profits. MiraMed has offices in Jackson, Michigan, Chicago, Illinois, Portland, Oregon, Thousand Oaks, California, Dallas, Texas, Boston, Massachusetts, Greenville, South Carolina, Baton Rouge, Louisiana, Chennai, India and Manila, Philippines.
MiraMed pairs healthcare industry experts with world-class processes, infrastructure and technology to deliver meaningful and measurable results. This proprietary model enables sustainable change by delivering a complete, customizable end-to-end solution devised to meet a client's own unique financial and organizational needs.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.
About TÜV SÜD
TÜV SÜD is an international service corporation focusing on consulting, testing, certification and training. At over 800 locations, primarily in Europe, North America, Middle East, Asia Pacific, TÜV SÜD Group employs approximately 22,000 staff. In 2015, sales revenues totaled EUR 1.94 billion. TÜV SÜD Group is headquartered in Munich, Germany. It is one of the TÜV organizations. For more information: http://www.tuv-sud.com/home_com
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SOURCE MiraMed Global Services